Corporate Learning, Development and QA Director, Hotel

Hospitality Spotlight is looking for a Hotel Corporate Learning, Development and QA Director for an organization in Northern Central US.

The Work:

• Leads by example at all levels of execution
  




• Evaluate training/development needs of properties and departments
  




• Create and deliver the infrastructure to support all operational learning and development needs and programs 
  




• Create and implement effective training solutions to constantly improve service breakdowns, inefficiencies and productivity. Evaluate and monitor the development, effectiveness and consistency of the programs
  




• Involved in optimizing creating/implementing on-boarding/off-boarding processes
  




• Analyze guest experience to increase guest satisfaction
  




• Identify department trainers to deploy consistent onboarding and cross training plans and programs for new and existing associates
  

• Lead all associate classroom training workshops
  

• Manage compliance training programs 
  




• Develop, maintain and distribute status learning and development reports to Lead Team periodically and as needed
  




• Create yearly learning & development plan and calendar
  




• Travel to properties for two to fours weeks at a time
  




• Additional responsibilities are required.
  

What you’ve already done (requirements):

• 5+ years of experience as a hotel Corporate Learning, Development and QA Director
  




• Previous success with both independent and branded hotels
  




• Bachelor’s degree preferred
  




• Multi property or corporate level experience
  




• Must be based in Minneapolis.
  

Compensation:

• Yearly salary base range of 80-90k
  

Submit your resume if you meet the qualifications and are excited about joining an already successful and growing team.

We look forward to connecting and shining our spotlight on you!

- Hospitality Spotlight Team