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Correctional Communication System Support, Department of Corrections Inspector 1 (Salem)

Office of Inspector General (CCS Operations) – Salem, Oregon

Oregon Department of Corrections

Are you ready to play a critical role in maintaining safety and security within Oregon’s correctional institutions? As an Inspector 1 – CCS Support, you’ll be the subject matter expert for the AIC Correctional Communication System (CCS) while conducting investigations that help protect staff, adults in custody (AICs), and the public. This position offers a unique combination of technology support and investigative work, making it ideal for detail-oriented professionals who thrive in dynamic environments.

This position will provide CCS support and investigative services primarily at Oregon State Correctional Institution (OSCI) and Santiam Correctional Institution (SCI) in Salem.

About the Job – Your Role

In this role, you’ll split your time between CCS support and investigations, ensuring secure communication and gathering intelligence to strengthen institutional safety.

Key Responsibilities:

• Maintain CCS access and manage staff user profiles at assigned facilities.
• Train staff on CCS portal use and audit site-specific complaints.
• Monitor and analyze AIC communications (mail, email, calls, video) for misconduct or criminal activity.
• Gather, verify, and disseminate intelligence to support DOC safety and security.
• Assist Intel, STM, and SIU units by providing actionable information.
• Prepare reports and predicate statements based on investigative findings.
• Respond to major facility incidents and disturbances related to CCS issues.
• Serve as liaison between facility staff, AICs, and the CCS program office.

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). This position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.

Minimum Qualifications

Two years of compliance or investigative experience that included gathering facts, collecting evidence, examining records, conducting interviews to decide compliance with laws, rules or regulations or to verify or disprove claims of suspected violations.
 

OR
 

Two years of experience as a Correctional Officer that included developing inmate information sources and interviewing inmates to gather facts to verify or disprove suspected rule violations.

Requested Skills

• Ability to maintain Inspector-level CCS access, manage staff profiles, audit complaints, and track system updates.
• Skilled in training staff on CCS portal use and ensuring adherence to established procedures.
• Competence in monitoring and analyzing AIC communications (mail, email, calls, video) to identify misconduct or criminal activity.
• Experience collecting, verifying, and disseminating intelligence to support safety and security operations.
• Ability to respond to major facility incidents and collaborate with Intel, STM, SIU units, and other stakeholders.
• Proficiency in maintaining CCS records, handling subpoenas and record requests, and safeguarding sensitive information.
• Ability to analyze large volumes of CCS and intelligence data, identify patterns or trends, and prepare clear, concise reports for decision-making and investigative purposes.

Application Information

• In the Work Experience section of your application make sure to include the dates and duties of all relevant positions and details to support how you meet these attributes. If you do not include education or work experience meeting the minimum qualifications, you will not be considered for the position. Only the candidates whose experience most closely matches the qualifications and requested skills of this position will be invited to interview. Applicants must meet the minimum qualifications on or before the job posting close date.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submittal. These questions are necessary to complete the application process.
• Please monitor both your email and Workday account for updates regarding this recruitment.
• As part of our selection process, we may require additional assessment stages, such as written exercises, to further evaluate candidates’ qualifications. Meaningful participation in these exercises is required for all applicants moving forward in the process. Failure to complete the required exercise(s) within the specified timeframe will result in disqualification from consideration. All candidates who successfully complete these screening stages and meet the necessary requirements will advance to the next stage in the selection process.
• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline.

Working Conditions

The person in this position is expected to share the mission, vision, and core values of the department. The position requires active modeling of pro-social behaviors in support of a workplace environment respectful of human dignity, social responsibility, personal growth, and transition readiness. The person in this position must be able to acknowledge that everyone is capable of positive change, that incarceration provides a powerful opportunity to effect positive change, and that the future of public safety in Oregon depends on maintaining environments where such change is valued and nurtured.

The person in this position may be required to travel both in-state and out-of-state, work irregular and long hours, be exposed to verbal abuse, harassment, threats of violence to self and/or family, be exposed to dangerous substances and chemicals or encounter physical violence on a daily basis.

The person in this position may be housed in a correctional institution(s). This position may be assigned to a specific facility or group of facilities; however, Investigator 1 work is spread across the state: the territory includes all ODOC facilities.

About the Department

The Oregon Department of Corrections is responsible for over 12,000 adults in custody in 12 state prisons throughout Oregon. It advises and evaluates counties regarding administration of probation and parole programs supervising more than 24,000 offenders in Oregon communities. The mission is to protect communities, promote accountability, and transform lives.

The Oregon Department of Corrections serves a diverse and changing population of people who are incarcerated and on supervision. We commit to creating an organization both reflecting the diversity of the population we serve and ensuring all employees thrive in a culture of safety, trust, and belonging. We strive to be an anti-racist corrections system. Welcoming, inclusive, and respectful of all people. Free of discrimination, harassment, and retaliation.

The Department offers a variety of programs and opportunity to create a safe and healthy environment to for our staff, volunteers, and adults in custody. Joining the Oregon Department of Corrections is joining a team working for the benefit of our communities through innovative and proven correctional practices.

Benefits

The salary range listed above is for non-PERS qualifying applicants. PERS qualifying applicants may be eligible for an adjusted range to reflect an additional 6.95%.

The State of Oregon provides a generous benefit package, which includes:

• Family health, vision, and dental insurance
• Vacation, sick leave, and 11 paid holidays
• 21 days paid military leave for national guard and reserve components
• Optional short and long-term disability
• Term life insurance
• Fully paid retirement program
• Oregon Saving Growth Plan
• Flexible spending accounts for health and childcare
• And more

About the Process – What to Expect

• After the application deadline, a recruiter will review submissions for education and experience to identify candidates who best fit the minimum qualifications and requested skills.
• Top candidates will be referred to the hiring manager.
• The hiring manager will review your application and schedule interviews.
• Interview will be held with a panel of stakeholders who have completed panel assessment training. Scores will be determined based on predetermined questions and scoring guides. Preferences points will be applied in compliance with relevant laws and bargaining agreements. There may be multiple rounds of interviews.
• Final candidates will have a background check, PREA check, and reference checks.
• A Classification and Compensation analyst will review the Workday Application of the successful candidate to determine starting wages. Learn more about Equal Pay.
• A job offer will be extended through Workday to the successful candidate. Congratulations, and welcome to the team!

Requirements for Employment

The successful candidate for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, there may be some felony convictions that could disqualify you for this position. However, having a felony record does not exclusively restrict you from being considered as an applicant. CJIS clearance is done at the conditional job offer. If you have questions about whether or not your criminal record could disqualify for you, please contact the recruiter for more information.

Equity, Diversity, Inclusion, and Belonging (EDI&B) is embedded in the Department of Corrections core values. The department strives to be a model employer committed to promoting diversity, equity, inclusion, and belonging. Ensuring legal compliance, efficiency, and exceeding expectations to deliver the best public services.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. Additional information can be found from The U.S. Equal Employment Opportunity Commission (EEOC) Know Your Rights.

The Oregon Department of Corrections is responsible for complying with the Federal Prison Rape Elimination Act (PREA 42 U.S.C. 1997). PREA prohibits the Oregon Department of Corrections from hiring, promoting, or contracting with anyone, (that will have direct contact with residents), who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in confinement settings. Learn more about PREA.

Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. Please note – if you are a veteran, you will receive a task in Workday to upload your documents immediately after you submit your initial application. You will have up until 24 hours after the posted application deadline to submit the appropriate documentation.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Questions

If you have questions about the position, selection process, or need accommodations to participate in the recruitment process please contact the recruiter and reference the requisition number.

Recruiter: Cynthia Rodriguez, [email protected]

Reference Number: REQ-195044

• Workday will timeout after 15 minutes of inactivity. You may lose progress on your application.
• Workday performs weekly maintenance Friday evenings, and the system may be down for several hours.
• ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.
• This applicant list may be used to fill future vacancies. Application information may be used throughout the entire selection process. This process is subject to change without notice.
• This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. The pay and benefits on all announcements may change without notice.