Corrections Administrative Support Coordinator - Braddock

Gateway Rehab Center (GRC) has an opening for a Corrections Administrative Support Coordinator who provides administrative and operational support to our Corrections outpatient programming. This position reports to the Corrections Regional Director.

Responsibilities

• Processes patient evaluations, admissions, and discharges in Electronic Health Records.
• Assists in scheduling individuals for services with Electronic Health Records.
• Greet visitors and patients and notify staff as people arrive for appointments.
• Completes word processing, data entry, and filing duties.
• Trains new administrative staff in office procedures and electronic medical record use. Monitors patient liability and payment rate, including tracking patient liability, reminding patients, and referring nonpaying patients to the site manager. Also, accepts patient liability payments and makes bank deposits.
• Coordinates and processes patient drug screening.
• Answer multi-line phone professionally and pleasantly, screen, and correctly direct calls to the appropriate staff.
• Answer visitor inquiries and provide basic information about services and programming.
• Perform clerical duties as needed.
• Audits patient charts, including admissions and discharges.
• Supports operations of the doctor/nurse day, including scheduling appointments, authorization, and ordering of patient medication, and communication with pharmacies.
• Orders supplies needed for office operations.
• Ensures office equipment is functional and takes responsibility for the smooth functioning of the office.
• Generates and responds to correspondence.
• Maintains a neat and organized appearance of the lobby and front desk area.
• Supports site medical records, including maintaining patient records and finalizing patient records after discharge.
• Attends site and operations meetings as needed.
• Performs related duties as needed.

Knowledge, Skills, and Abilities

• Strong communication and organizational skills.
• Solid computer proficiency and experience.

• High School diploma or GED.

Preferred Requirements

• Post-high school business or professional school graduate.

Additional Requirements

• Pass PA Criminal Background Check.
• Obtain Child Abuse and FBI Fingerprinting Clearances.
• Pass drug screen.
• 2-Step-TB Test.
• Obtain/First Aid Certification.

Work Condition

• Substance Use Disorder Rehab Center.
• Office-based.

GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.