Correspondence Clerk

Description

The Correspondence Clerk is responsible for facilitating the administrative support needs of the team in order to provide our clients with an efficient and productive turn around on their billing collections. The main responsibilities of the Claims Correspondence Clerk are to scan, upload, print and assist with mailings for collecting claims. The Correspondence Clerk would be responsible for handling incoming and outgoing mail: opening, distributing, determining what team needs the documents. 

Primary Responsibilities

• Managing scanning, uploading, printing, and mailing responsibilities with a high level of accuracy and within the specified time frame.
• Documentation gathering, sorting, and facilitating.
• Communicating with Claims Account Services team to establish needed documentation for timely processing and outgoing correspondence.
• Scanning and organized documents into multiple storage systems.
• Physically sorting mail and EOBs to correct departments. 
• Participates in continuous quality improvement efforts, regularly establishes goals with supervisors, and tracks progress.
• Maintain confidentiality of PHI.
• Cross train to provide department coverage

Requirements

Qualifications

• High School Diploma or equivalent.
• Possess knowledge of Explanation of Benefits (EOB’s) and understanding of copays, coinsurance, deductibles, and denial codes. (Helpful but not required)
• Attention to detail and have the ability to prioritize independently.
• Ability to effectively prioritize and execute tasks while under pressure; make decisions based on available information and within the scope of authority of the position 
• Intermediate knowledge of MS Office/ tech savvy- printers, scanners, Word, Adobe, Excel
• Ability to write routine reports and correspondence- ability to assess when you need a second opinion.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Key Competencies:

• Interpersonal skills
• Communication skills -verbal and written
• Listening skills
• Problem analysis and problem-solving
• Adaptability
• Initiative
• Stress tolerance