Counter and Lead Counter Attendants

Description

Summary: Responsibility ranges from cleaning to taking orders, to making food items, to serving the food. The Counter Attendant generally performs an array of duties in a concession environment. 

Responsibilities

• Prior to opening, make sure all the ingredients and raw materials are in stock and prepped. Ensure tables and chairs are clean and properly set out, on the deck, as well as make sure the work area is clean. Prep sanitizer and clean towels.
• Count and total cash drawer at beginning and end of shift. Turn in totals to supervisor.
• Take food and beverage orders from the customers. Record and process the orders in our computerized system, present bill to customer, collect payment and deposit cash. 
• Responsible for the bank.
• Prepare and serve food and beverages according to customer orders.
• Ensure napkins, cutlery, straws etc. are made available at each table or upon customers demand.
• Pick up debris from around the tables, floors, counters, and serving areas. 
• Clean dishes, tables, counters and floor space throughout shift as necessary. Ensure entire concession area is cleaned before leaving.
• Take an inventory of items needed, once the concession is closed to customers and report to supervisor.
• Other duties as assigned by supervisor.

Work Conditions

• Will work Concession (air-conditioned with window to customers outdoors) which serves outdoor pool area.

Requirements

High School Diploma/GED is required.

• A current ServSafe Sanitation Certificate, preferred. 
• Excellent organizational, time management and decision making skills are required. Must be able to deliver orders without long lead times.
• Must be able to communicate clearly and effectively both verbally and in writing in English while listening effectively to correctly take orders.
• Excellent customer service skills with a calm and composed nature to address customer needs and be able to work with difficult customers are necessary.
• Good housekeeping skills.
• Basic mathematical skills to accurately process bills and order payments.
• Experience and ability to ensure high quality food production and presentation is required.
• Must have knowledge of the general use and care of kitchen equipment, including but not limited to grill machines, deep fryer, soda fountain, coffee machines, etc.
• Must have basic Microsoft Office Suite knowledge (Word, Excel, Outlook) and demonstrated ability to learn and use inventory and billing/cash register software. 
• Must have the ability to stand for prolonged periods; to lift, bend, stretch, reach, stoop, push, pull and frequently lift up to 35 pounds; and to walk to other areas on campus. Visual and auditory acuity necessary to perform the job is required.
• Current Hepatitis A vaccination is required per state regulations (provided if necessary).