Counter Person

A counter staff member is responsible for directly interacting with customers at a service counter, taking orders, processing payments, providing information about products or services, ensuring a positive customer experience, and maintaining a clean and organized work area.

$17.13 per hour

Key responsibilities of a counter staff member may include:

• Greeting customers as they approach the counter with a friendly smile, and professional demeanor.


• Taking Orders:


• Accurately taking customer orders, including specifying options, quantities, and any special requests.


• Product Knowledge:


• Having detailed knowledge of products or services offered to answer customer questions and provide recommendations.


• Operating POS system:


• Efficiently processing transactions using a point-of-sale system, including scanning items, accepting payment methods (cash, credit cards), and providing change.


• Preparing food or drinks (if applicable):


• Depending on the setting, may be responsible for basic food preparation like assembling sandwiches, pouring beverages, or following specific recipe instructions.


• Packaging Items:


• Properly packaging purchased items to ensure customer satisfaction.


• Handling customer inquiries:


• Addressing customer concerns, complaints, or questions regarding products, services, or store policies.


• Maintaining cleanliness:


• Keeping the counter area clean and organized, including wiping spills, restocking shelves, and disposing of trash.


• Visual merchandising:


• Presenting products attractively on the counter to encourage sales.


• Following company policies:


• Adhering to established cash handling procedures, safety guidelines, and customer service standards.

Skills and qualities needed for a counter staff position:

• Excellent customer service skills: Ability to interact with customers in a positive, courteous, and helpful manner.


• Communication skills: Clear and concise communication to accurately take orders and address customer concerns.


• Basic math skills: Accurate cash handling and ability to calculate totals quickly.


• Attention to detail: Ensuring orders are correct and following proper procedures.


• Ability to work under pressure: Handling busy periods and multiple customer requests efficiently.


• Teamwork skills: Collaborating with other staff members to maintain smooth operations.