Counter Rental Agent

Description

As a rental sales agent you are responsible for providing excellent customer service to travelers by assisting them with renting vehicles. This role involves working in a fast-paced environment where attention to detail, problem-solving, and strong communication skills are essential.

Benefits:

• Full benefits after 60 days of employment: health, dental and vision insurance.
• Paid time off.
• Paid vacation hours.
• Paid holidays.
• Opportunities for career advancement within the company.
• 401K retirement benefits with company match.
• Build your skillset.

Key Responsibilities:

• Customer Service: Greet customers warmly, answer questions, and assist with the car rental process from start to finish.
• Reservations: Manage customer reservations, ensuring vehicles are washed and detailed; prepared for rental.
• Sales: Promote upgrades to a more premium car. Advising customers on protection product services and additional services to enhance the customer experience.
• Contracts: Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
• Problem Solving: Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
• Vehicle Inspection: Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for next customer.
• Vehicle Knowledge: Provide customers with information on vehicle options, features, and pricing. 
• Upkeep: Maintain the cleanliness and organization of the rental counter and surrounding area.
• Reporting: Keep accurate records of transactions, inventory, and customer interactions. 

Requirements

• High school diploma or equivalent required.
• Previous experience in a customer service, retail, or auditing role, ideally within the car rental industry.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and efficiently. 
• Valid driver’s license with clean driving record (no more than 2 incidents/accidents in last 3 years).
• Must be 18 years of age and legally authorized to work in the United States.
• Hiring is contingent on passing a complete background check and drug screen.