Counter Sales

Job Duties and Responsibilities

1. Wait on and service counter customers in a polite and courteous manner.
2. Ask for counter assistance when two or more customers are at the counter
3. Answer counter phone calls, respond to email and text messages using company platforms
4. Take all assigned Somer School and vendor courses/classes
5. Keep counter and self-service areas replenished.
6. Keep the counter/work area neat, clean, and well organized.
7. Maintain products and signage at counter to assist customers in locating products
8. Promote and sell appropriate add on, company selected specials and focus products
9. Promote TSCOnline, Trackstar, Textstar and Conexium to all customers
10. Input orders including: counter orders, shipping orders, and will calls
11. Maintain will call file.
12. Input customer product returns and credits conforming to the branch/company policies. When receiving returns, inspect, and place in the branch-designated area. (Label if required)
13. Source material from other branches when appropriate (follow ARP procedure)
14. Utilize sales tools such as Somer School & Sales Made Simple to enhance your learning and increase sales
15. Assist customers in loading material
16. Assist the warehouse personnel whenever possible.
17. Have an understanding and follow all company policies and procedures
18. Communicate all low quantities and shortages to Inventory Control.
19. Notify your supervisor of any broken or damaged material
20. Attain certification on all Power Industrial Equipment
21. Wear Personal Protective Equipment when required 
22. Always handle TSCO material in a safe/careful manner
23. Attend all required branch and company meetings
24. Work assigned Saturdays based on branch schedule
25. Work extra hours as needed with supervisor's approval
26. Participate in the preparation and working of physical inventories.
27. Follow dress code for branch personnel and maintain a professional appearance
28. Promote and display teamwork

Skills Required

• Selling
• Customer focus
• Excellent written and
• Verbal communication
• Listening
• Teamwork
• Basic math
• Prioritizing and organizing (time management)
• Multitasking
• Problem solving

Knowledge Required

• Computer and systems literate
• Product knowledge and product application
• Operation of material handling equipment
• Operation of basic office equipment
• Proper phone and business etiquette
• Company policies and procedures
• Awareness of company resources to assist customers