Counter Sales

JOB SUMMARY: 

Greets customers in person or via telephone and identifies sales/rental opportunities. Provides working knowledge of oilfield products while answering customer questions. Creates sales/rental orders based on customer requirements and drives fulfillment actions. Creates picking and packing lists as required, fulfills outbound orders, packages, prepares and stages shipment for delivery. Receives shipments from vendors while verifying stocking materials as appropriate. Performs pick up and return of rental equipment. Documents and communicates needed repairs to customers with the assistance of Shop Mechanics.  

ESSENTIAL FUNCTIONS:

1. Verifies and documents condition of equipment and accuracy of rental contracts.  
2. Maintains clean, organized work area.
3. Works in a safe manner and ensures PPE/safety policies are followed by customers/other employees.
4. Greets all customers in person or via telephone in a timely, professional manner.
5. Communicates arrival and availability of inventory with appropriate Account Rep. 
6. Identifies customer needs and fulfills sales/rental/service orders and collects payment as required.
7. Pulls rental equipment and prepares merchandise from inventory for customer pickup/delivery. 
8. Prepares outbound shipment documents – picklist, packing list or BOL.
9. Inspects and documents condition of outbound/inbound rental equipment with customer. 
10. Coordinates communication with customer of related needs – inventory arrivals, repairs required. 
11. Performs physical inventory as needed.
12. Coordinates transfer of material between branch locations. 
13. Answer, screen, and direct incoming calls. 
14. Prepares and confirms purchase orders for Account Reps.
15. Ability to handle payment transactions. 
16. Other related duties as assigned. 

JOB QUALIFICATIONS:

1. Working knowledge of oilfield equipment/goods. 
2. Computer skills such as Microsoft 365 Platforms (Dynamics, Automate, etc.).
3. Excellent verbal and written communication skills.
4. Ability to operate material handling equipment and pass operator qualification such as pallet jack, forklift, telehandler within 30 days.
5. Ability to handle payment transactions. 
6. Excellent cash handling skills including credit cards, point of sale. 
7. Excellent customer service.
8. Ability to multitask and prioritize tasks.
9. Driving (and ability to maintain valid driver’s license and pass MVR in accordance with insurance requirements)

WORK ENVIRONMENT: 

1. Sales counter/Office.
2. Enclosed warehouse and outdoor storage yard.
3. Office environment with frequent interruptions. 
4. Occasional high noise level, dust, fumes such as fuel or exhaust may be encountered. 
5. Sometimes exposed inclement weather while working outside or driving vehicle.
6. Occasionally exposed to bright or dim lighting conditions while driving.
7. Ability to work around moving equipment

SCHEDULE: 7:00 am to 5:00 pm with the ability to work extended hours when required by Branch Manager. “On Call” required one week monthly. 

DISCLAIMER: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Reasonable accommodation will be made to accommodate people with disabilities to perform the essential functions of the job. All applicants must pass background screening and drug testing in accordance with position. Milford is an Equal Opportunity Employer

DRUG TESTING REQUIRMENTS: This position is subject to PHMSA drug testing in accordance with Milford policies. 

DRIVING REQUIREMENTS: This position requires a valid driver’s license and must pass MVR requirements in accordance with Milford policies. 

BACKGROUND CHECK REQUIREMENTS: This position is subject to a third-party position specific background check in accordance with Milford policies and procedures

EDUCATION/EXPERIENCE/CERTIFICATION:

1. One year of retail experience performing counter sales, required

PHYSICAL REQUIREMENTS: 

1. Ability to stand, sit, stoop, reach with arms, kneel and push/pull/lift 50 pounds.
2. Ability to walk long distances in rough terrain.
3. Stooping, crouching, kneeling, crawling, climbing ramps or stairs.
4. Speaking, publicly. 
5. Ability to wear PPE.
6. Reaching overhead, at or below shoulder level.
7. Keyboarding.
8. Driving (and ability to maintain valid driver’s license and pass MVR in accordance with insurance requirements).
9. Sitting for long periods of time.
10. Standing for extended periods of time.