Counter Sales Associate

Responsible for managing counter sales and customer relations.

Major Tasks, Responsibilities and Key Accountabilities

• Orders products, arranges delivery, contacts customers regarding delivery and updates customers on order status.

• Takes special orders and keep customers updated on progress.

• Acts as liaison between warehouse supervisor and customers.

• Ensures purchase orders are completed. Pulls orders as required.

• Answers telephones and ensures counters are properly stocked.

Career Level Dimensions

Typical Training/Experience

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Problem Complexity

• Selects correct processes from clearly prescribed rules, past practices, or instruction.

• Seeks advice and guidance on non-routine or problem areas from supervisor.

• Deviations from the norm are cleared by the supervisor.

Autonomy

• Under close supervision, exercises limited latitude/independent judgment.

• Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Environmental Job Requirements

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

• On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications

• Demonstrated success providing excellent customer service.

• Strong verbal communication skills.

• Experience using sales order computer software.

• Knowledge of Core & Main construction and industrial products.