Counter Sales Service Associate

Join Our Team as?a Counter Sales Service Associate?at?Johnstone Supply - The Founder's Group!
 

ABOUT US –  

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment. Our purpose is to keep our communities safe & comfortable! 

IDEAL CANDIDATE PROFILE – 

The ideal Johnstone Supply team member is someone who exhibits our core values (Customer Focused, Accountable, Solutions-Minded, Always Learning, and Collaborative) and 9 winning habits. These include: 

1. Be a Great Teammate 
2. Be Accountable 
3. Have a Plan 
4. Solve Problems 
5. Have a Winning Attitude 
6. Put Yourself in the Customer’s Shoes 
7. Develop Yourself 
8. Have Fun 
9. Lead People – Manage Processes
    

JOB SCOPE SUMMARY – 

The Counter Sales Service Associate is responsible for providing excellent customer service at the branch counters by pulling orders, troubleshooting questions regarding proper parts and purchases, and overall serving as the face of Johnstone Supply to internal and external customers.

Provide exceptional customer service by answering calls, greeting customers, and assisting with product selection through active listening and technical support. Use various tools to research, source, and recommend products and alternatives, while efficiently managing multiple customer requests. Process sales, returns, and warranties using a point-of-sale system, and follow up on inquiries, quotes, and delivery updates. Build strong customer relationships by proactively recommending complementary products, promotions, and surplus or discounted inventory to enhance satisfaction and profitability. Resolve customer complaints professionally and in alignment with company policies. Prepare and issue sales quotes according to company guidelines, following up to secure sales. Maintain showroom cleanliness, create engaging displays, adhere to pricing and credit policies, and deliver products using a company vehicle for bin stock replenishment. Communicate significant changes in product demand or inventory levels to purchasing or management. 

WORK SCHEDULE – 

Monday – Friday, 40 hours per week between the business hours of 8am – 5pm. 

QUALIFICATIONS AND EXPERIENCE -  

• Requires a high school diploma or general education degree GED and a minimum of two years of related experience and/or training in the HVAC/R industry.
• Must have 1-3 years of experience as a sales and service associate.
• Must be able to communicate effectively, both verbally and in writing.  

OTHER DETAILS – 

• We offer competitive benefits, including health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and much more! 
• Johnstone Supply – The Founders Group participates in E-Verify. All new hires must be able to successfully pass employment verification through the E-Verify program. 
• All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug screening.