Counter Sales Service Associate

Join Our Team as a Counter Sales Service Associate at Johnstone Supply - The Founder's Group!
 

ABOUT US –  

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment. Our purpose is to keep our communities safe & comfortable! 

IDEAL CANDIDATE PROFILE – 

The ideal Johnstone Supply team member is someone who exhibits our core values (Customer Focused, Accountable, Solutions-Minded, Always Learning, and Collaborative) and 9 winning habits. These include: 

1. Be a Great Teammate 
2. Be Accountable 
3. Have a Plan 
4. Solve Problems 
5. Have a Winning Attitude 
6. Put Yourself in the Customer’s Shoes 
7. Develop Yourself 
8. Have Fun 
9. Lead People – Manage Processes  

JOB SCOPE SUMMARY – 

Counter Sales Associates must have exceptional knowledge of new and existing products and inventory. In addition to counter sales responsibilities, they are to assist with receiving, shipping, and general warehouse duties. Ensuring records are organized and filed daily. Counter Sales will also complete all transactions and necessary paperwork accurately and promptly.

WORK SCHEDULE – 

Monday – Friday, 40 hours per week between the business hours of 8am – 5pm. 

ESSENTIAL DUTIES AND RESPONSIBILITIES –  

Customer Service Results and Responsibilities

• Answer incoming telephone calls and greet customers. Handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assist customers in making product selections by asking questions and actively listening to identify customer needs. 
• Assist with the system or product troubleshooting and answer technical questions. 
• Identify alternate or substitute products to meet customer needs.
• Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, websites, JXI, and industry and store contacts.
• Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
• Process customer returns and warranties following company guidelines.
• Follow up on all customer requests for information, quotes, alternative parts, and delivery dates. 
• Proactively communicate with customers about any expected delays or issues with their orders.
• Develop good working relationships and rapport with customers. Greet regulars by name.
• Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Drive to the customer location with a company vehicle and replenish bin stock.
• Follow company pricing and credit guidelines.

Sales Results and Responsibilities

• Prepare and issue sales quotes following company guidelines. Follow up on quotes to secure sales. 
• Educate customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply. 
• Increase customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them. 
• Promote surplus, sale, discounted, and obsolete inventory to customers to maintain proper inventory levels. Communicate unexpected increases or decreases in product demand and inventory to purchasing or management.

General Results Responsibilities

• Maintain knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and websites, and seeking knowledge from experienced staff members and factory reps. 
• Assist in receiving, shipping and general warehouse duties. 
• Organize and maintain appropriate records. 
• Complete all transactions and necessary paperwork accurately and promptly. 

QUALIFICATIONS AND EXPERIENCE – 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must possess and maintain a current valid driver’s license.

     A. EDUCATION and/or EXPERIENCE:

• Requires a high school diploma or general education degree GED and a minimum of two years of related experience and/or training in the HVAC/R industry.
• Must have 1-3 years of experience as a sales and service associate.
• Must be able to communicate effectively, both verbally and in writing.  

     B. OTHER SKILLS AND ABILITIES:

Skill and ability to type 30-50 wpm, operate a computer, use 10 keys or calculator, organized and prioritize work, meet deadlines, prioritize and handle multiple tasks and able to operate office equipment. Good written and verbal communication skills along with good listening skills. Forklift experience.  

OTHER DETAILS – 

• We offer competitive benefits, including health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and much more! 
• Johnstone Supply – The Founders Group participates in E-Verify. All new hires must be able to successfully pass employment verification through the E-Verify program. 
• All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug screening.