County Coordinator

JOB DESCRIPTION

County Coordinator

Empowered Services is currently in search of candidates who exhibit a strong focus on people, accountability, and responsibility. We seek individuals who possess the ability to perform their duties with unwavering professionalism and dedication. Our ideal candidates should be able to effectively navigate various situations with tact and diplomacy while exhibiting a commitment to excellence. If you are interested in a role that allows you to make meaningful contributions and provides ample growth opportunities, we encourage you to apply. The aim is to develop and manage a healthy, happy county. 

The County Coordinator has a crucial role in supporting individuals with intellectual and developmental disabilities in our community. They work closely with our customers, providers (DSPs), and county or brokerage-based case workers to ensure that everyone involved is treated with care and respect. The County Coordinator serves as the front-line support to help ensure that customers and providers receive the assistance they need and that they feel like they are part of a family. 

Specific Responsibilities: 

• Answer incoming calls 


• Reply to any emails, text messages, and voicemails daily, within 1 business day.


• Document any interactions between the customer and provider in the support notes. 


• Create relationships with County/Brokerages for the assigned county. 


• Help provide solutions if conflict arises between providers and customers


• Conduct monthly check-in calls with both customers and providers.


• Create Quarterly Reports, Action Plans, and Protocols   
  
  
  
  • Approving protocols/actions with customer/legal guardian 
  
  
  • Train providers to customer’s protocols and action plans 
  
  
  • Send Action Plans and Protocols to Caseworker
  
  
  • Collect monthly updates of progress to desired outcomes from customer/legal guardian/provider 
  
  
  
  


• Maintain customer and provider demographic profiles for accuracy


• Build solid customer and provider relationships and measure satisfaction and engagement


• Be a resource to customers and providers 


• Facilitate Meet & Greets with customers and providers


• Plan, organize and manage events and community engagement activities

Qualifications: 

• Heart for people and meet our core competency: integrity, empathy, synergy, community, advocacy, and legacy

• Proficient with Google and Windows platforms (including Gmail, Drive, Calendar, Sheets, Docs, Excel, and Word) 


• Must have integrity and an eagerness to grow 


• Knowledge of the I/DD community 


• Bilingual (Spanish/English) is preferred but not required  


• Attention to detail 


• Be cleared through a federal background check 


• Must be at least 18 years old with a high school diploma/GED

Expectations: 

Candidates must be able to: 

• Communicate professionally and genuinely with customers, co-workers, providers, and visitors. 
  
  
  
  • Skilled in written and verbal communication 
  
  
  • Identify, solve, and respond to critical situations  
  
  
  • Collect customer and provider feedback 
  
  
  
  


• Be a team player and work with people of different ages and skill levels.


• Prioritize while remaining flexible and adaptable. 


• Handle high-volume work with professionalism. 


• Demonstrate empathy and understanding of our customers, families, and provider needs. 


• Accept guidance, supervision, and coaching. 


• Meet company and departmental deadlines

Empowered Services Core Values:

Integrity, Empathy, Synergy, Community, Advocacy, and Legacy

Compensation and Schedule: 

• Hourly Rate: Starting at $27.00+


• Monday-Friday: 8:30 AM - 5:00 PM 


• Full-time 

Benefits: 

• Medical Insurance 


• Dental & Vision 


• PTO  


• Performance Bonus


• 401K (Matching up to 3%)