County Manager Assistant and Receptionist (Coos County)

Premier Community Supports is Now Hiring: County Manager Assistant & Receptionist

About Premier

Premier Community Supports provides the highest quality, person-centered in-home and community-based services. Founded on the principles of integrity, quality, and a genuine love for what we do, we are committed to delivering supports that truly make a difference.

Job Summary
The County Manager Assistant supports the County Manager, performs receptionist duties, and collaborates with the County Onboarding Specialist to complete daily operational tasks for their assigned county.

Essential Duties

Receptionist & Office Management

• Manage incoming phone calls, walk-ins, emails, and texts; attend assigned meetings; and maintain effective time management.
• Provide general agency information, connect inquiries to the appropriate PCS staff, and ensure all follow-ups are completed.
• Maintain the office environment, including unlocking/locking per posted hours, light housekeeping, ordering supplies, and ensuring office equipment is in working order.

Employee Support

• Assist employees with general software/system questions.
• Contact employees regarding incomplete training, expired licenses/certifications, or other compliance issues.
• Support employee retention through timely communication and a positive work environment.

County Manager Assistant Duties

• Review DSP applications, schedule interviews, and conduct interviews when the County Manager is unavailable.
• Communicate applicant updates to the County Onboarding Specialist.
• Conduct the ISP Review portion of DSP Orientation when needed.

Individual Onboarding

• Schedule and assist with onboarding meetings for Individuals, families, or guardians.
• Help match DSPs to Individuals in need of supports.
• Attend Meet & Greets if the County Manager is unavailable.
• Collect and review all onboarding paperwork from the Case Management Entity (CME) and ensure completion prior to submission.

Records & Compliance

• Train DSPs on new, revised, or annual Individual Service Plans (ISPs) when the County Manager is unavailable.
• Process ISP acknowledgement documentation.
• Assist in resolving compliance issues by reviewing Premier policies and government regulations with relevant parties.
• Draft, audit, and ensure timely upload of assigned documentation.

DSP Management

• Assist with retraining staff on systems, progress notes, incident reports, etc.
• Provide ongoing support to DSPs and address concerns.
• Assist with covering shifts during DSP vacations, leaves, or call-outs.

General Responsibilities

• Submit monthly purchase orders.
• Maintain a clean, organized office.
• Attend all scheduled meetings on time and prepared.
• Build and maintain positive relationships with Individuals-served, families, community members, PCS staff, and government agencies.
• Perform other duties or projects as assigned.

Competencies

1. Self-motivated with the ability to work independently and meet productivity requirements.

2. Works effectively in group problem-solving situations.

3. Builds positive, respectful relationships with Individuals-served, families, staff, and community partners.

4. Responds to crisis situations ethically and in compliance with Premier policies and government mandates.

5. Communicates clearly and accurately in writing, including reports, records, and other documentation.

6. Contributes to a positive and productive work environment with colleagues and Individuals-served/families.

7. Able to pass a drug screening upon request.

8. Willing and able to learn and implement CPR, First Aid practices, and understand Individual Service Plans (ISPs).

9. Effectively manages time by prioritizing, planning, and scheduling work activities; adapts to frequent changes, delays, or unexpected events.

10. Anticipates future needs and develops plans to address them proactively.

Education and Experience:

1. Minimum of 2 years working with Intellectual and Developmental Disabilities preferred.

Knowledge, Skills, and Abilities:

1. A functional understanding of local human service agency operations.2. Possess effective conflict resolution skills, problem solving skills, deductive reasoning, and leadership skills.3. Strong written and verbal communication skills using tact, courtesy, and cooperativeness.4. Basic computer, Microsoft Word, Excel, Outlook knowledge, the ability to use standard office equipment and quickly learn new software programs.5. Ability to perform basic math functions.6. Define problems, collect data, establish facts, critical thinking and draw valid conclusions.7. Exercise judgment, resourcefulness, ingenuity, and initiative.8. Ability to perform instruction, monitoring, and assessment of the work of others.9. Ability to travel locally and out of the area.

Certificates, Licenses, Registrations:

1. Valid driver license, car insurance, and reliable transportation required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. May work in congested areas with frequent interruptions. Occasionally requires lifting and moving up to 10 pounds. Specific vision abilities required by this job include close vision and seeing while driving. Occasional local and regional travel. Other: The above statements are intended to describe the general nature and level of work performed by people assigned to this job description. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Premier Officers may add to or change the duties of this position at any time.

Premier offers:

· Health, dental, vision benefits available with 75% of cost paid by Premier

· Accrue up to 80 hours of PTO (paid time off) per year

· 401K offered after 90 days of employment with up to 4% employer match

· Paid 1st and 16th of the month

$23-$24 per hour