Courier

• Must keep a courteous flow of communication with phlebotomist/nurses/customers. .


• Must multi task to include additional duties such as scanning, centrifuging, data entry.


• Makes deliveries to specific departments, facilities, drop-sites, offices, or persons.


• Picks up items from designated facilities, drop-sites, offices, or persons for immediate, next day, or future delivery.


• Refrain from any discussion of patient information outside the Laboratory.


• Knowledge of required specimen preservation and handling including picking up of none blood specimens.


• Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work process, and work cooperatively and jointly to provide quality seamless customer service.


• Suggest changes to supervisor or appropriate staff members to improve customer service and communicates any changes in schedules as well.


• Respond to requests for information, care or service in a timely and polite manner.


• Work with others in respectful, cooperative manner and exhibits warmth, courtesy, and professionalism.


• Represent Diagnostic Laboratories positively in each communication with patients, families, physicians, other employees and contacts outside the Laboratory.


• Adhere to dress code and wear proper identification badge at all times.


• Inform immediate supervisor of request that cannot be handled in a timely manner.


• Inform appropriate staff of any accidents and/or injuries immediately in written form. Cooperate with others in institution-wide programs and projects as assigned through attendance, completion of tasks, and adoption of policies.


• Maintain personal behavior to be consistent with a clean, quiet, respectful environment for customers, patients, facilities, co-workers, and any other contacts.


• Follow work attendance policies; maintains consistent attendance and punctuality with no unscheduled absences.


• Performs other duties as assigned by the supervisor.

REQUIRED SKILLS:

• High school diploma or equivalent.


• Valid driver’s license with a good driving record and ability to drive safely.


• Excellent interpersonal skills for communication with medical and laboratory personnel.


• Previous courier or driving experience.


• Principles and practices of safe motor vehicle operation and maintenance.


• Traffic laws, ordinances, and rules involved in motor vehicle operation.