Court Operations Leadworker I - Douglas, Morrison, & Todd Counties

The Seventh Judicial District is accepting applications for one full-time Court Operations Leadworker I for Douglas, Morrison, and Todd Counties for current MN Judicial Branch employees. While the candidate selected will have some flexibility, the primary office assignment is in one of the three counties listed above and will be required to travel regularly to other counties where there is a business need, on average two to three days per week.  Mileage reimbursement between counties will be provided in accordance with the Travel and Reimbursement Policy.

This position involves a full range of court operations and case processing work for all areas of Court Administration. The Court Operations Leadworker serves as the subject matter expert and point of contact for staff with regard to Court Administration case processing. This position is responsible for training, reviewing work, scheduling month end and other finance, identifying potential errors or next steps as well as providing case processing guidance in compliance with CAPs or other direction; the position needs to be able to identify errors, needs to have a solid understanding of CAPs and possesses strong problem-solving skills to provide guidance on case processing. Provides back-up and may perform some of the same duties as lower-level classifications as needed. Typical hours for this position are 8:00 AM to 4:30 PM, Monday-Friday, with some flexibility based on business needs.

This classification is not a supervisory classification. 

This position may allow for some flexible scheduling and will require good internet connection.

Example of Duties:

(The position may not include all of the duties listed, nor do the examples cover all the duties which may be performed.)

Perform the full scope of varied court clerical work involved in case processing for Douglas, Morrison, and Todd County Court, utilizing SharePoint, Electronic Filing System (EFS), MNCIS, MNDES, Microsoft Word, Excel, Power Point, Outlook, Adobe, and related computer systems.

Serves as a subject matter expert and resource for all court staff, using knowledge and expertise to work reports, answer questions, address complex or unique case processing situations, and solve problems; accesses a variety of resources to research problems and consults with supervisor and court administrator on identified issues or trends.

Act as the first point of contact for complex matters and procedural resources by providing daily support and direction, as well as responding to questions and resolving issues for administrative and judicial staff. This position needs to readily identify issues with case processing.

Leads, coordinates, and provides work direction to staff in 3 counties which includes reviewing their work for accuracy, compliance, answering case-related and procedural questions, scheduling assignments, coordinating workloads and workflow.

Make recommendations in all 3 counties on workflow, processes/procedures, etc. for improvements in consultation with the supervisors and court administrator. 

Develop training schedules for employees, provide initial and ongoing procedural and court information system training to new and existing staff for office-related functions; write and maintain procedures and training materials in the area of assignment.

Identify training needs, train court operations staff on procedures; new or changed processes or systems and coordinate with leadership group to ensure consistent and up-to-date training to new team members and ongoing peer-to-peer training.

Prepare and update the training materials for ongoing procedural and court information system used for new and existing staff. 

Review new employees’ work for accuracy and provide coaching and training as needed; monitor progress of staff training and work performance.

Proactively maintain knowledge of court policies, processes, and procedures including new and update Court Administration processes. Attend MJB News sessions by district trainers and schedule team meetings to ensure the necessary changes are made to local processes as needed. Consult with supervisors to determine impact and recommend needed changes.

Stay abreast of newly published court operations procedures; compares current processes with recommended or required changes to procedures, policies, and/or processes, and advises supervisor on impact and needed changes.

Responsible to generate, monitor, maintain, and analyze daily/weekly/monthly reports to identify issues, trends, or changes. From the reports to provide leadership with feedback and recommendations. 

Serve as a liaison for district/statewide projects. Participate in and provide feedback for special requests to workgroup/committees such as statewide PAW groups. Participate in any necessary application or procedural testing. Serve as a subject matter expert (SME) for team members through sharing expertise in advanced court operations work.

Attend, facilitate, and take minutes for team meetings.

Performs additional court clerical duties that may include making deposits and other financial activities, generating operational reports and initiating corrective actions, and preparing statistical and financial reports as required in area of assignment.

Other duties as assigned.

Typical Qualifications:

Below are the past experiences that will lead to success in the role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute.

Must Have Minimum Qualifications:

• High School Diploma or Equivalent
• Two or more years of experience as a Court Operations Associate or equivalent experience, which may include but is not limited to customer service, administrative or office work. Additional education may substitute for experience.
• Ability to regularly travel to other 7^th District Locations (Douglas, Morrison, and Todd)

• Ability to effectively train others in a remote working environment

   

Preferred Qualifications:

• Bachelor’s degree in related area of study.
• Successful completion of leadership training, e.g., DiA.
• Experience in Family, Civil, and Juvenile case types.

What you will bring:

• Considerable knowledge of appropriate procedures for processing a variety of legal document and for proper record imaging, maintenance, and retention. 
• Considerable knowledge of court procedures and policies, laws, legal terminology and legal factors pertaining to the court.
• Knowledge of the organization, operation, function, and jurisdiction of the court.
• Knowledge of electronic case management system and related applications.
• Knowledge of basic arithmetic.
• Knowledge of modern office practices and procedures.
• Knowledge of customer service practices.
• Considerable skill in problem solving including consulting various resources, analyzing varying situation and circumstances, and determining the best solution with limited, conflicting, or no guidance.
• Skill in the operation of a personal computer, including electronic case management system and related application and equipment.
• Ability to coordinate and provide training and guidance for the daily work of other employees engaged in a variety of court operations activities.
• Ability to read and interpret legal documents of varying types and complexity and apply knowledge of specific laws, statutes, and rules related to the area of assignment.
• Ability to maintain an accurate record filing system.
• Ability to understand and follow oral and written instructions.
• Ability to handle sensitive and confidential matters and files appropriately and in compliance with all applicable court rules, policies, and statutes. 
• Ability to communicate effectively, both orally and in writing.
• Ability to interpret, and apply rules, statutes, laws, policies, and procedures in area of assignment.
• Ability to prioritize work in a fast-paced environment while maintain composure and professionalism.
• Ability to establish and maintain effective working relationships with others within and outside of the Judicial Branch.

SUCCESSFUL CANDIDATE WILL BE REQUIRED TO PASS A CRIMINAL BACKGROUND CHECK.

Current judicial branch employees must have satisfactory performance in all competencies in their most recent performance evaluation and no discipline above an oral reprimand in the preceding 6 months.

Work is performed primarily in an office-setting, courtroom or at a public counter.

In addition to completing the online application, please upload and attach your cover letter and resume, and a list of at least 3 professional references.