Court Results Manager

About Blitt and Gaines, P.C.

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation’s largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services.

At the heart of our firm are people—our clients, our employees, and the partnerships we build. Guided by our philosophy—Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence—we uphold integrity, respect, and fairness in every interaction.

Job Title: Court Results Manager

Job Summary:

The Court Results Manager oversees the team responsible for documenting all court results, and processing court orders and court notices while ensuring file movement to the proper next action for all nine (9) states. This includes handling escalations, ensuring all training guides and procedures are up to date, as well as continuous communication with management and attorney teams.

Essential Duties/Daily Responsibilities:

• Manage the day-to-day department operations
• Responsible for Team Staffing: Analysis of current staff, new hires, and staffing needs
• Oversee and monitor the volume for court results for all states – including assigning volumes and territories to each individual representative
• Developing goals and KPI’s for team members
• Oversee and review the team’s progress with daily lists (Stoplight)
• Oversee the Teams Control Environment including reviewing reports and ensuring owners of reports are utilizing them and escalating issues identified
• Reporting any defects and developing root cause analysis
• Responding to all audit deliverables, findings, or inquiries related to Court Results
• Policies and Procedures: Be well versed on all processes and procedures and responsible for maintaining or drafting the Court Results Work Standards
• Training and coaching team members on compliance and firm process flows
• Oversee volume of assigned work going to vendors and ensure alignment with procedures and production numbers
• Responsible for staff reviews and performance improvement plans
• Review and approve employee punch times, request offs, and overtime requests
• Work with attorneys to discuss changes to forms, documentation or procedures
• Maintain strong working relationships with all state managing attorneys to ensure processes align with civil procedure in all states
• Audit the court results process for all states to ensure procedures and timelines are followed
• Propose improvements on policies to management
• Maintain and update training guides
• Help with other projects on an as-needed basis

Weekly/Monthly Responsibilities:

• Participate in weekly meetings to roll up volume, performance, issues, defects, process update requests and highlight team achievements
• Ensuring control reports and defects are documented timely and issues are solved promptly
• Review processes and procedures that the team is doing to identify gaps and areas of opportunity for efficiencies and improvement
• Monthly capacity planning and KPI analysis sent to Director

What We Offer:

Blitt and Gaines, P.C. offers a competitive compensation and benefits package, including:

• Competitive base pay
• Paid Time Off (PTO) and Paid Holidays
• Comprehensive health, dental, vision, and life insurance
• Short-Term Disability
• 401(k) retirement plan
• Profit sharing
• Professional growth and advancement opportunities