Courtesy Monitor

Job Summary:

The Courtesy Monitor is responsible for promoting a safe, respectful, and welcoming environment for all patrons. This role involves observing and reporting inappropriate behavior, reminding guests of facility rules and policies, and providing excellent customer service to ensure a positive experience for all.

Key Responsibilities:

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  Politely enforce facility rules, policies, and guidelines.

  
  


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  Monitor assigned areas to identify and address inappropriate behavior or safety concerns.

  
  


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  Provide assistance and guidance to guests, answering questions and resolving minor issues.

  
  


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  Respond calmly and effectively to conflicts or complaints, escalating when necessary.

  
  


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  Conduct regular walkthroughs of the facility to ensure cleanliness and order.

  
  


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  Document incidents and report unsafe or disruptive behavior to management or security.

  
  


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  Work collaboratively with staff to ensure a safe and respectful environment.

  
  


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  Maintain a visible and approachable presence to deter misconduct.

  
  

Qualifications:

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  High school diploma or equivalent preferred.

  
  


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  Prior experience in customer service, hospitality, or facility monitoring is a plus.

  
  


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  Strong interpersonal and communication skills.

  
  


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  Ability to remain calm and courteous in high-pressure or confrontational situations.

  
  


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  Dependable and punctual with a professional demeanor.

  
  


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  Capable of standing or walking for extended periods.

  
  

Working Conditions:

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  Indoor/outdoor work depending on facility.

  
  


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  May require evening, weekend, or holiday shifts.

  
  


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  Occasional exposure to loud environments or crowds.

  
  

All employment offers are contingent upon the successful completion of a background check and drug test.