Courtesy Service Attendant

Location: West Columbia, TX
Pay Range: $10.00 per hour
Employment Status: Part-Time/Full-Time

Position Overview

We are looking to hire an effective Courtesy Service Attendant within a Single-Family community. The Courtesy Service Attendant will focus on ensuring that each encounter with a resident is coupled with superb customer service. The Courtesy Service Attendant role is fast-paced, demanding, and requires a high level of time management and problem-solving skills.

Key Responsibilities

• Demonstrates superior customer service at all times and a genuine desire to serve.


• Warmly greets and directs residents and guests arriving to or departing from the property.


• Maintains an active presence at the desk. Monitors and announces visitors and controls access to the property. 


• Reviews access control cameras frequently and reports any suspicious activity according to the Front Desk procedures.


• Technology Expert, ready to engage with systems and help homeowners with queries.


• Daily walk-throughs of the building to ensure the community is up kept and clean.


• Processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services.


• Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.


• Adheres to all Front Desk procedures, including but not limited to reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.


• Undertakes administrative tasks related to the Front Desk.


• Maintains a professional demeanor and polished appearance at all times.


• Follows safety procedures and maintains a safe work environment


• Performs other job-related duties as directed.

Required Skills and Qualifications

• Experience:
  
  
  
  • High School Diploma or equivalency required; Bachelor’s in Hospitality Management or Business Administration desired.
  
  
  • A minimum of one year of high-end/luxury hospitality or property management experience is preferred.
  
  
  
  


• Skills:  
  
  
  
  • Must possess excellent verbal and written communication skills.
  
  
  • Must possess strong organizational skills with the ability to effectively manage multiple priorities at once.
  
  
  • Must be friendly, and courteous, and enjoy working with a variety of people while maintaining a professional demeanor.
  
  
  • Must be a team player with a strong work ethic.
  
  
  • Proficiency in Microsoft Office and Information Systems.
  
  
  
  


• Other Requirements: 
  
  
  
  • Ability to lift 30-50 pounds.
  
  
  • Ability to work in an upright standing or sitting position for long periods of time.