Courtesy Vehicle Program (CVP) Coordinator

If you are looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth. With six locations in the Natural State (Arkansas), opportunities abound.

Job Summary: The Courtesy Vehicle Program (CVP) Coordinator is responsible for managing the dealership’s fleet of loaner or courtesy vehicles. This role ensures that vehicles are clean, properly maintained, and efficiently assigned to customers while they wait for their vehicles to be serviced. The CVP Coordinator acts as a liaison between the service department, customers, and dealership management to deliver a seamless and professional guest experience.

Key Responsibilities:

• Coordinate the check-in/check-out process for all loaner vehicles.


• Maintain accurate records of vehicle usage, mileage, fuel levels, and condition at both dispatch and return.


• Schedule vehicle availability based on service appointments and demand.


• Ensure all CVP vehicles are cleaned, fueled, and maintained regularly.


• Monitor and report any damages, maintenance needs, or overdue returns to management.


• Manage fleet inventory and work with management on vehicle rotations or replacements.


• Comply with manufacturer program guidelines and ensure loaner records meet audit standards.


• Assist with preparing rental agreements, obtaining customer driver’s license and insurance verification.


• Educate customers on vehicle features and answer basic operational questions.


• Collaborate with the service team to identify customers eligible for a loaner vehicle based on service type and availability.


• Report usage trends, vehicle status, and customer feedback to management on a regular basis.

Qualifications:

• High school diploma or equivalent; associate degree preferred.


• Previous customer service or fleet management experience preferred.


• Strong organizational and communication skills.


• Valid driver’s license and clean driving record.


• Ability to multitask and work in a fast-paced environment.


• Familiarity with vehicle features and operations.

Working Conditions:

• Primarily works on-site at the dealership.


• Frequent interaction with customers and service staff.


• May require standing, walking, and occasional lifting of up to 25 lbs.

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will,” which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.