Courtyard Overnight Front Desk Agent

Experts in the art of hospitality, the Courtyard Boise Downtown and Block 22 companies are where tradition and excitement combine with elegance, Boise's choice for creating and experiencing unforgettable hospitality. We are experts in the art of entertainment designed to celebrate life's most meaningful and exciting moments.  Experience why the Courtyard Boise Downtown is the perfect blend of atmosphere, value, location and service! 

As part of the overnight desk team, you audit, balance, and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure policies and procedures are followed and to prevent fraud.

ESSENTIAL FUNCTIONS:

1. Audit, balance and report on all food and beverage outlets’ (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, etc. and reset all registers to ensure accurate, timely information.
2. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed. 
3. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. 
4. Prepare and input statistics and income journal sheets for preparation of daily reports.
5. Balance and close all bank ticket codes, daily. 
6. Run night audit final after ensuring all revenues are in balance nightly.
7. Perform the duties of a Front Desk Clerk including express checkouts. 
8. Light cleaning of the lobby space to guarantee a welcoming environment for guests
9. Perform other duties and tasks as assigned by management 

Knowledge and Skills:

• Education: High School Education or equivalent experience.
• Experience: Accounting background preferred but not required.
• Ability to operate a Computer, Cash Register and Calculator
• Ability to compile facts and figures
• Telephone and guest relations etiquette and skills
• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds.
• Candidates must be able to stand and remain active for extended periods, often for entire shifts, while providing attentive service and managing front desk operations.
• Project a professional image always through appearance, dress, and behavior.

Block 22, LLC is proud to offer a comprehensive benefit package to its employees.

• Medical,Dental and Vision is offered the first of the month following your hire date
• Employee Assistance Program
• Flexible Spending Accounts
• Vacation time accrual each pay period
• 401K program with a company match after completing one year of service
• Free Parking
• Hotel Discounts 

Wage starting at $18.00+ DOE

Hours: Overnight (11-7:30am or 10p-6:30am) shifts available 

Full Time  

Weekend availability required and some holidays are required 

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.