Cowabunga Canyon Aquatics Coordinator

Description

Position Overview: The Aquatics Coordinator is a senior leadership role responsible for overseeing all layers of aquatic leadership, including Leads, Supervisors, and Coordinators. This position ensures the seamless operation of all aquatic areas by maintaining high safety standards, driving operational efficiency, and fostering a culture of professionalism and excellence. The Aquatics Coordinator serves as the key liaison between frontline leadership and senior management, ensuring that all team members are aligned with company goals and best practices.

Reports To: Operations Manager

Leadership & Team Development:

• Supervise and mentor Leads, Supervisors, and Coordinators, providing ongoing coaching and professional development.
• Develop leadership training programs to strengthen team members’ skills in safety, operations, and guest service.
• Conduct performance evaluations and provide constructive feedback to ensure accountability and continuous improvement.
• Lead by example in professionalism, work ethic, and guest engagement.
• Resolve conflicts among team members, ensuring a cohesive and productive work environment.
• Foster a culture of teamwork, motivation, and operational excellence through clear expectations and support.

Aquatic Operations & Safety Compliance:

• Ensure daily operations meet industry safety standards (StarGuard, etc.)
• Conduct daily facility inspections of pools, slides, attractions, and equipment to identify and correct safety hazards.
• Ensure all lifeguard staff are certified and meet training requirements, including in-service training and VATs.
• Monitor water quality to maintain compliance with health and safety standards.
• Oversee emergency preparedness and response procedures, including conducting routine drills and real-time incident evaluations.
• Ensure lifeguards maintain constant vigilance and adhere to scanning techniques and zone coverage policies.
• Maintain and audit all emergency equipment, including trauma bags, crash bags, backboards, AEDs, and radios.
• Investigate and document all aquatic incidents, accidents, and rescues, ensuring proper follow-up actions are taken.
• Enforce park policies and safety regulations while addressing guest and employee concerns professionally.

Communication & Coordination:

• Serve as the primary liaison between aquatic leadership and senior management, ensuring smooth information flow.
• Lead daily operational meetings to provide updates, discuss challenges, and align teams with company goals.
• Ensure clear communication between team members, supervisors, and department heads to resolve operational issues efficiently.
• Coordinate closely with the guest services team to address and resolve customer complaints and safety concerns.
• Prepare and distribute reports on attendance, incidents, operational efficiency, and team performance.

Staff Scheduling, Labor Management & Administrative Duties:

• Oversee scheduling, breaks, and rotations to ensure proper coverage and minimize overtime costs.
• Monitor and manage labor efficiency, ensuring staffing levels align with attendance and budget requirements.
• Ensure payroll accuracy by verifying clock-ins, breaks, and shift changes.
• Track and report key operational metrics such as guest throughput, lifeguard rotations, and incident rates.
• Maintain accurate records of safety drills, audits, and staff certifications.

Facility & Equipment Oversight:

• Ensure all pools, slides, and water attractions are operating at peak efficiency by coordinating with maintenance and water quality teams.
• Perform routine equipment inspections and maintenance checks, ensuring all lifeguard gear and attraction components are fully functional.
• Ensure all operational supplies, such as radios, rescue tubes, and first-aid kits, are available and in proper condition.

Guest Experience & Customer Service:

• Ensure all interactions with guests are professional, friendly, and aligned with the company’s guest service standards.
• Monitor guest satisfaction and proactively address concerns or complaints.
• Solicit and analyze guest feedback to identify areas for improvement and implement corrective measures.
• Ensure all water attractions are clean, inviting, and accessible for guests at all times.

Risk Management & Emergency Preparedness:

• Identify and mitigate potential risks related to water safety, lifeguard performance, and guest activities.