CR Shared Services Associate

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

CR Shared Services Associate

PRIMARY PURPOSE: To provide support to colleagues and candidates by answering questions, providing explanations, resolving issues and responding to inquiries related to colleague data, programs, policies, practices and procedures, within defined scope.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner.
• Performs and provides guidance on administrative tasks including, but not limited to, initiation and evaluation of background checks, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments.
• Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system.
• Maintains colleague data in compliance with federal and state standards.
• Collaborates with and supports Tier 2 and other Centers of Excellence "COE's" on general CR programs, initiatives and projects as needed.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Bachelor's degree from an accredited college or university preferred.

Experience

One (1) years of related experience or equivalent combination of education and experience required. Experience in HRIS and/or case management tools preferred.

Skills & Knowledge

• High integrity, sound judgment, and discretion regarding the handling of confidential information
• Ability to grasp information quickly and probe effectively when required
• Self-driven with a sense of ownership of work product and accountability
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Knowledge of CR concepts and terminology preferred

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.