Create your own role

At Lapel, we believe the most hospitable companies win. We're building the data, infrastructure, and tools that help customer-facing teams understand every customer and act on that insight at scale.

Most internet businesses want to treat customers well, but their tools work against them. We’re building the layer that makes service feel personal again: unifying context, coordinating action, and closing the gap between intent and experience.

It’s a technically ambitious challenge spanning data infrastructure, AI, and systems design—with a deeply human outcome: helping software companies serve people better. We call it hospitality at scale.

We’re well-funded, backed by top-tier investors, and already working with incredible companies, from fast-growing startups to large enterprises. We’ll share more details when we talk.

We are always on the lookout for great people who want to join us on our mission. If you feel you have something to contribute and you're a high-output person, we would love to explore working together in roles that we might not yet be hiring for. We make exceptions for exceptional people!

You’ll thrive at Lapel if you:

• Are extremely capable in at least one thing that is relevant to our company.

• Are customer-obsessed, hungry, and creative

• Love fast-paced environments and working across disciplines

• Are collaborative and go the extra mile to help those around you to do their best work

• Are deeply curious and love learning new things and filling in missing skills

If this sounds like you, we'd love to hear from you. We work together in-office most days and are currently only hiring candidates who can be fully in-person at our San Francisco HQ.

Compensation and Benefits

We believe great people build great companies—and we invest accordingly.

• Competitive salary + meaningful early-stage equity

• Full benefits: including medical, dental, vision, and 401(k)

• Generous time off: including many company holidays and coordinated team-wide breaks throughout the year to focus and recharge

• Office perks: lunch and dinner provided daily, health & wellness benefits

• Team culture: regular off-sites, tight feedback loops, and a bias toward action

Other notices

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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