Credentialing Specialist

Credentialing Specialist (Junior Administrative Specialist)

Duties and Responsibilities:

Enrollment Process Management:
• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations,
Enrollments, Certificate Updates and PIN Resets.
• Answering phone calls/email inquiries for all things related to PIV credentials and access control
matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of
applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining
efficiency and accuracy.

Documentation and Data Collection:
• Accurately collect and document personal information, biometric data (such as fingerprints), and other
necessary details from applicants.
• Ensure that all required documents and forms are properly completed and submitted according to
established guidelines.

Verification and Authentication:
• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the
enrollment process.

Data Security and Privacy:
• Handle sensitive personal information with the utmost discretion and adhere to data protection
regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication:
• Communicate clearly and professionally with applicants, explaining the enrollment process, required
documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment
process.
• Escalation management involves listening, understanding, and responding to customer needs and
expectations.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping:
• Maintain accurate records of the enrollment process, including documentation of each applicant's
information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee
files.

Compliance and Training:
• Stay updated with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices,
and customer service skills.

Required Competencies:
• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Perform other job-related duties as assigned.

Minimum Education:
• High School Diploma or G.E.D. or other equivalent degree program

Clearance Requirement:
• The applicant selected will be subject to a security investigation, and employment is based on the ability
to attain Minimum Background Investigation clearance.
• Must be a US Citizen

On-site location: Caguas, Puerto Rico

EEO