Credit Analyst

Credit Analyst 
Position Summary:  
This role reports to the Credit Manager and is responsible for assisting with and coordinating 
customer payment collections, delivering customer service, analyzing credit data, and reducing 
bad debt risk. Also involves collaborating with the Credit department to address credit issues 
and handling large volumes of invoice data. 
Key Duties and Responsibilities:  
• Make collection calls to collect accounts receivables 
• Answer inbound calls from customers and provide customer service for account related 
inquires, including invoice/statement requests, and payments 
• Protect receivable by exercising all legal rights in collections 
• Submit write offs for approval 
• Negotiate payment of debts owed 
• Reconcile customer statements/billing 
• Review unapplied payments to make certain monies are applied correctly 
• Investigate and resolve problems that are a factor in a customer not paying an invoice 
• Ensure deductions are valid; reconcile accounts with customer regarding disputes, 
returns, and discrepancies 
• Demonstrate excellent communication skills when dealing with customers in high 
intensity situations 
Critical Knowledge and Skills:   
• Effective business writing and professional communication skills 
• Employ sensitivity, business acumen, and good judgment when securing prompt 
payment from customers  
• Proficient in basic computer skills and ability to learn company systems 
• Good judgment and decision-making  
• Use and apply basic accounting principles