Credit and Collections Manager

Job Summary

The Credit and Collections Manager will oversee the day-to-day activities of the AR team, including analyzing credit data and financial statements of external companies. In addition, prepare reports with credit information for use in decision making and other duties including assessing potential customers’ credit status, conducting reviews of existing customers, review of aging reports and assisting with collections efforts. 

Job Requirements

• Organize and lead efforts to develop effective collections initiatives. 
• Evaluate potential customers’ credit status
• Utilize online credit reporting companies & customers’ credit references to obtain credit information.
• Analyze credit data and customer’s financial statements to determine the degree of risk involved in extending credit.
• Approve or reject credit applications from customers.
• Keep thorough records of all credit applications, credit standing, and ongoing creditworthiness.
• Monitor all customers’ payment histories.
• Review Aging reports and files and consult with A/R team to identify and select delinquent accounts.
• Consult with AR team to resolve complaints, review credit standing and/or pre-collection notices.
• Work with terminal managers and the sales team prior to sending delinquent accounts to collection.
• Send statements to managers on a quarterly basis. 
• Work directly with both sales and managers if accounts aren’t responsive or freight needs to be held. 
• Consult with A/R team & outside collection agency to identify uncollectable accounts for litigation or bad debt write-off. Prior to any write-off obtain permission from CFO. 
• Prepare documentation for & consult with collection agency and/or company attorney.
• Review and update company’s credit policies and procedures.
• Develop and implement new credit policies and procedures.
• Coach and provide A/R team members with guidance.
• Complete all other tasks, duties and errands as assigned.

Qualifications and Skills

• Experience supervising and mentoring a team
• Experience working with collection agencies & bankruptcy claims
• BA in finance, business administration, economics or equivalent business degree
• Minimum of 5 years as Credit Analyst or Credit Manager 
• Minimum of 5 years of experience in the transportation industry
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Ability to act and operate independently with minimal daily direction from manager.
• Excellent communication and interpersonal skills with a customer service focus.
• Experience with data processing including business accounting applications.
• Proficiency with Microsoft Word, Excel, and Outlook required. Experience with accounting software desired.
• Must have the ability to maintain confidentiality, have strong business acumen and practice ethical behavior and conduct.

Physical Requirements 

This position will require the ability to sit or stand for long periods. Use of computer, including a mouse, keyboard, monitor, printer, with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to talk and to hear. The employee frequently is required to sit and stand; walk; use hands to hold, handle or feel; and reach with hands and arms.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.