Credit and Collections Representative - Room for Advancement

The AR Specialists II reports to a supervisor within Credit & Collections and is responsible for managing a portfolio of dealer clients as assigned by a region/district.  In this position, you will be responsible for all credit management and collection efforts for their assigned area. You will build strong relationships with our internal salesforce to better engage with clients and provide an exceptional customer experience.

Key Responsibilities:

• Responsible for managing the risk associated with having open and unpaid invoices that extend past 60 days past due for their assigned region/district.
• Makes calls to customers with past due balances to inquire about reasons for delinquencies, and provide solutions which include payment in full, settlements, and or payment plans to resolve the issue.
• Under general supervision, monitors accounts receivable aging reports for an assigned sales region. 
• Makes calls to customers with past due balances to inquire about payment. 
• Works with sales, billing and customer service personnel to resolve accounts with collection issues. 
• Sends copies of invoices, credit memos, statements and collection letters to customers and associates. 
• Exercises independent judgment in obtaining payments. 
• Prepares and forwards accounts to be considered for write-off to Director of Credit and Collections or Division Credit Manager for approval. 
• Assists with the credit investigation of new accounts. 
• Monitors application of payments to ensure proper application. Responsible for requesting re-application when appropriate.
• Recommends site restriction of delinquent accounts. 

Key Factors for Success:

• Work Quality/Attention to detail
• Building Relationships
• Effective Communication
• Teamwork / Collaboration

Required Qualifications:

• High school diploma or equivalent required
• 2 years or more of B2B credit/collections experience, no max

• the shift will be either 8a-5p or 9a-6pm EST. 

• Bilingual (Spanish)

Preferred Qualifications:

• (B2B) collections experience - only B2B no other collections experience 
• Hands on experience using Salesforce
• Experience with Excel
• High Radius
• Pure Cloud