Credit & Collections Specialist

GENERAL DESCRIPTION OR SUMMARY

The   Credit & Collections Specialist plays a key role in supporting the   Company's accounts receivable, collections, invoicing, and credit functions.   This position is responsible for monitoring customer accounts, collecting   outstanding balances, resolving account inquiries, processing invoices and   statements, and helping to ensure timely cash flow. The ideal candidate is   highly organized, detail-oriented, and customer-focused, with the ability to   communicate effectively and build strong business relationships. This role   also supports credit administration activities, customer account setup, cash   forecasting, credit hold management, and lien rights protection while   contributing to the overall financial health of the organization.

ESSENTIAL JOB FUNCTIONS

• Monitor customer account aging reports and communicate   with customers by phone and email regarding outstanding invoices. Follow up   regularly on past-due accounts, document collection activities, and work with   customers to resolve payment delays while maintaining strong business   relationships.
• Collaborate with cross-functional departments to   address and resolve customer concerns, ensuring effective communication, prompt issue resolution, and positive customer experience.
• Respond to customer inquiries regarding account   status, invoices, payments, and outstanding balances, ensuring accurate and   timely resolution of issues.
• Monitor and manage credit hold orders, ensuring timely   review and release in compliance with company credit policies and procedures.
• Assist with the preparation and maintenance of weekly   cash forecasts by gathering receivables data, tracking expected customer   payments, and providing accurate information to support cash flow planning.
• Process invoices daily through the invoicing platform   and ensure proper transfer to the accounting system.
• Generate and process monthly customer statements   through the accounting system, ensuring timely and accurate delivery to   customers.
• Submit completed credit application packages to the   Credit Manager for review and decision-making.
• Responsible for setting up new customer accounts, maintaining accurate customer records, and ensuring all required   documentation is obtained and properly filed.
• Protect company lien and bond rights by submitting   project information through NCS and tracking notice requirements. 
• Responsible for the daily retrieval, sorting, and   distribution of incoming mail.
• Assist with special projects and initiatives as needed   to support the Accounts Receivable and Credit functions. 
• Perform other duties and responsibilities as assigned   by the Manager.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent.
• Minimum of 2 years of experience in business-to-business   (B2B) collections.
• Strong knowledge of accounts receivable and collection   practices.
• Excellent verbal and written communication skills with   the ability to communicate professionally with customers.
• Strong organizational, time management, and   problem-solving skills.
• Ability to manage multiple priorities and meet   deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications.
• High level of accuracy and attention to detail.
• Ability to maintain confidentiality and handle   sensitive financial information appropriately.
• Demonstrated ability to provide exceptional customer   service while maintaining collection objectives.

PREFERRED QUALIFICATIONS

• Collections experience in the construction and manufacturing   industry.
• Familiarity with lien and bond rights management and   NCS notice filing procedures.
• Knowledge of Avalara tax exemption certificate   management.
• Experience with cash forecasting, credit hold   management, and account reconciliation activities.
• Understanding of sales tax exemption documentation and   compliance requirements.

PHYSICAL DEMANDS

• Requires regular sitting, reaching, walking, talking, standing, stooping, kneeling, crawling, and keyboarding.
• May occasionally lift/or move up to 25 pounds.
• Includes close, distance and peripheral vision, depth   perception and color vision with ability to adjust focus.
• Reasonable accommodation may be made to enable   individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work environment characteristics are representative of   those an employee encounters while performing the essential function of the   job.
• Noise levels are usually moderate.

NOTE: The above statements are intended to describe the general nature and work level being performed by individuals assigned to this position; It is not an all-inclusive list of duties. Press Glass, Inc. reserves the right to cross-train between departments to meet the ongoing needs of the company. All personnel may be required to perform duties outside of their normal responsibilities/departments from time-to-time as needed.

Press Glass is not accepting unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters for this position.