Credit Assistance Relationship Specialist 2nd Shift Greensboro NC

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing credit assistance, solutions, and loss mitigation to our clients. Key responsibilities include handling outbound and inbound calls for multiple products at various stages of delinquency or risk, including pre-charge off or specialized areas, managing complex account relationships with an emphasis on financial analysis. Job expectations include leveraging exceptional problem solving competencies, sound judgement and decision making, empathy, and providing outstanding client service to meet both Credit Assistance and client needs.

Responsibilities:

• Reaches out to delinquent or high-risk clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
• Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
• Achieves quality standards and meets key performance indicators
• Determines the right solution for the client while staying within collections compliance guidelines
• Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
• Provides coaching or guidance to other specialists on policies, procedures, or problems
• Builds rapport with clients that enables both short and long-term solutions to meet needs

Required Qualifications:

• 1 year of Credit Assistance experience
• Applies critical thinking to determine solutions and experiences to improve clients’ financial lives
• Builds strong client relationships through effective communication and collaboration
• Displays a proactive mindset and effective time management
• Demonstrates a results-driven mindset and prioritizes client interests
• Works weekends and extended hours as needed

Skills:

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Liquidity Management
• Client Management
• Collateral Management
• Credit and Risk Assessment
• Fiscal Responsibility

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Schedule: Monday - Friday 12 pm to 9 pm

Shift:

Hours Per Week: