Credit Assistant

Modern Machinery Co., Inc. has been in business for over 80 years. We sell, rent and service high-quality heavy equipment while providing exceptional customer service and product support to our customers. Modern Machinery is committed to our core values and creating a safe working environment for all our employees. For more information about our company, please visit our website at:  www.modernmachinery.com.

The successful candidate will be responsible for managing customer accounts, collections activities, cash application, credit processing, and account maintenance while partnering with sales, service, parts, and operations teams. This position offers opportunities to develop expertise in commercial credit analysis, lien processes, and equipment financing within a dynamic heavy equipment dealership environment.

BENEFITS:

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program  
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
   

Modern Machinery is an Equal Opportunity Employer

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals.
• Manage a high volume of commercial collections while maintaining positive customer relationships. 
• Contact customers regarding past due balances and work collaboratively to resolve payment issues. 
• Apply daily cash receipts accurately and timely. 
• Monitor accounts receivable aging and proactively address delinquent accounts. 
• Process customer credit applications and maintain customer account information. 
• Research and resolve account discrepancies, deductions, and billing issues. 
• Process account adjustments, credits, write-offs, and rebills as needed. 
• Maintain customer sales tax exemption certificates and support documentation. 
• Prepare customer statements and assist with month-end reporting activities. 
• Coordinate with sales, service, rental, and parts departments to resolve account issues and minimize credit risk. 
• Respond to customer inquiries regarding invoices, account balances, and payment history. 
• Prepare documentation for third-party collection agencies when necessary. 
• Assist with collections reporting, bad debt reviews, and audit requests. 
• Identify opportunities to improve processes, customer service, and collection effectiveness. 
• Support additional credit and collections initiatives as assigned.

The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.

JOB REQUIREMENTS/SKILLS: 

• Highly motivated, detail-oriented, and able to thrive in a fast-paced, transaction-heavy environment
• Ability to effectively navigate challenging customer conversations while maintaining positive business relationships. 
• Strong organizational skills with the ability to manage multiple priorities and deadlines. 
• Excellent verbal and written communication skills. 
• Strong attention to detail and accuracy. 
• Ability to analyze account information and identify payment trends or concerns. 
• Ability to work independently and collaboratively across multiple departments.
• Professional judgment, discretion, and confidentiality.
   

EDUCATION AND EXPERIENCE:

• Associate or bachelor’s degree or equivalent combination of education and experience
• Minimum 3+ years of experience in accounts receivable, credit and collections
• Experience managing business-to-business (commercial) customer accounts.
• Advanced proficiency in Microsoft Office (especially Excel) and experience with ERP systems