Credit Card: Customer Service Account Specialist I (Stone Oak)

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As an Account Specialist I in Credit Card Customer Service, you’ll deliver exceptional customer service while ensuring accurate, timely processing of credit card disputes for clients and internal partners. About 30% of your time will be outbound calls, with the majority focused on operational execution across multiple systems, following procedures, escalating non-standard issues, and driving continuous improvement.

Job responsibilities

• Manages a high volume of incoming disputes cases 
• Utilizes customer service expertise to interpret needs and deliver continuous insights 
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience 
• Comply with internal policy, procedures, and reg Z guidelines 
• Excels both independently and collaboratively, driving team success and achieving goals 
• Follows all regulatory and departmental practices and procedures diligently 
• Takes ownership of each customer interaction while treating them with respect and responding with empathy