Credit Control Analyst (ROLA)

Job Summary

Acer America Corporation is seeking a highly motivated bilingual (English/Spanish) Credit & Collections Analyst to support our growing business throughout the Latin America region. This role is responsible for credit risk assessment, collections, dispute resolution, and accounts receivable management for customers across multiple Latin American countries. The successful candidate must be fluent in both English and Spanish and possess strong communication skills to effectively interact with external customers, sales teams, and internal cross-functional stakeholders. This position plays a critical role in protecting company cash flow, minimizing credit risk, and supporting profitable business growth.

Job Responsibility

• Manage a portfolio of customers throughout the Latin America region


• Assess new and existing customers’ creditworthiness through financial statement analysis, credit bureau reports, and payment history reviews


• Establish and recommend credit limits and payment terms in alignment with company policy


• Monitor accounts receivable aging reports and proactively follow up on overdue accounts


• Communicate directly with customers in both English and Spanish regarding payment status, account reconciliations, disputes, and collection activities.


• Prepare and present AR and credit risk reports to management


• Identify high-risk accounts and escalate issues as needed


• Maintain accurate documentation of credit decisions and collection activities


• Support month-end close processes, including bad debt reserves and AR reconciliations


• Collaborate with sales and customer service teams to balance revenue growth with risk mitigation

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field


• Minimum of 2 (two) years of experience in credit control, accounts receivable collections, or financial analysis


• Minimum of two (2) years of experience in credit control and collections managing the end-to-end processes of credit risk and payment recovery.


• Bilingual, fluent in English and Spanish (written and verbal).


• Experience communicating directly with customers and business partners in Latin America.


• Strong understanding of credit risk assessment and financial statement analysis


• Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel


• Excellent analytical, negotiation, and communication skills


• Detail-oriented with strong organizational abilities


• Knowledge of credit insurance and secured transactions preferred


• Familiarity with credit reporting agencies (e.g., D&B, Experian) preferred


• Professional certifications such as CBA (Credit Business Associate) or CCE (Certified Credit Executive) strongly preferred