Credit Coordinator

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

Purpose

The Credit Coordinator is responsible for managing an assigned accounts receivable portfolio by driving collections activities, resolving customer account issues, and ensuring compliance with credit and lien requirements. This role partners closely with branches, sales teams, and customers to protect company assets, improve cash flow, and deliver exceptional customer service while supporting the overall financial health of the business.
 

Key Responsibilities

• Manage an assigned portfolio of customer accounts and perform collection activities to minimize aged receivables and improve cash flow.

• Utilize automated collection tools and systems to prioritize and manage collection efforts efficiently.

• Create and approve payment plans for delinquent customers within established authority limits.

• Process and approve lien waivers and review lien and bond filing deadlines to protect collectability of accounts.

• Ensure compliance with state and federal lien and bond regulations for assigned branches.

• Reconcile short payments, unapplied cash, and account discrepancies.

• Investigate and resolve customer disputes in partnership with branch and sales teams.

• Facilitate placement of accounts with collection agencies and recommend appropriate actions when necessary.

• Maintain customer sales tax exemption certificates and related documentation.

• Communicate regularly with branches, sales representatives, and regional leadership regarding collection activities and account status.

• Conduct customer visits when needed to strengthen relationships and support collections efforts.

• Complete assigned tasks within established service level expectations.

• Contribute positively to team objectives and uphold company values.

Key Competencies and Skills Required

• Strong customer service and relationship management skills.

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities with the ability to manage multiple priorities.

• Ability to analyze account information and make sound decisions regarding collections and payment arrangements.

• Demonstrated problem-solving and conflict resolution skills.

• Ability to work independently while collaborating effectively with cross-functional teams.

• High attention to detail and accuracy.

• Proficiency in Microsoft Office applications, particularly Excel.

• Adaptability and ability to move fluidly between changing priorities.

• Strong sense of ownership, accountability, and results orientation.

• Ability and desire to learn new systems, processes, and technologies.

Minimum Qualifications

• Knowledge and skills commonly found in someone with 2+ years of collections, accounts receivable, or credit experience.

• Experience working in a distribution, wholesale, manufacturing, or business-to-business environment preferred.

• Demonstrated customer service experience and ability to handle difficult conversations professionally.

• Strong computer skills, including Microsoft Office applications and Excel.

• Excellent written and verbal communication skills.

• High school diploma or equivalent required.

Preferred Qualifications

• Knowledge and skills commonly found in someone with 3-5 years of business-to-business collections experience.

• Construction industry experience and understanding of lien and bond processes.

• Experience with automated collections software such as GetPaid or similar platforms.

• Experience managing customer portfolios and resolving complex account disputes.

• Familiarity with sales tax exemption documentation and compliance requirements.

• Associate's or Bachelor's degree in Business, Finance, Accounting, or related field preferred.

• Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management. 

Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:

• Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
• Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.
• Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
• Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
• Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
• Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management. 

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

• Medical and Dental Insurance

• Flexible Spending Accounts and Health Savings Accounts

• Company-paid Life Insurance

• Short Term Disability

• 401(k) Plan

• Paid Time Off (PTO) - plus paid holidays

• Parental Leave

Voluntary benefits:

• Vision

• Long-term Disability

• Voluntary Life and AD&D Insurance

• Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.