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Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Perform various daily tasks including monetary processing, loan account research, exceptions handling, and document imaging.

2. Maintain an understanding of retail, small business and wealth management products, policies and procedures.

3. Maintain a knowledge of compliance, legal and documentation requirements, including those specific to state laws.

4. Understand the end-to-end progression of a process and identify efficiency opportunities where non-value add activities are noted. 

5. Act as a subject matter expert to less experienced teammates through mentoring and assisting with escalated issues.

6. Meet/exceed monthly production and quality performance metrics.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree or equivalent education, training and work-related experience.

2. Four years of banking or financial services experience in loan servicing.

3. Excellent verbal and written communication skills.

4. Demonstrated problem solving and decision making abilities.

5. Serve as an advocate of the client while balancing risks for Truist.

6. Ability to work with teams in different locations

7. Demonstrated proficiency in basic computer applications, such as MS Office software products

8. Knowledge in various banking systems (i.e. ALS, SPRINT, SHAW)

Preferred Qualifications:

1. Knowledge in various types of lending products including, Real Estate (1-4 Family), Auto, Boat/Motor/Trailer.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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