Credit Support Specialist II

The Client Service Specialist (CSC) process and prepared new incoming application received via KANA and DocuSign system and create folder to be assigned to the Business Card Premier (BCP) underwriters, create Corporate Liability Database Entry and place Application copy for FileNet upload process.

The CSC's support the BCP underwriters with Business Application Verification process that is required for Customer Identification Program(CIP) prior to approval decision.

Job responsibilities

Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our lenders
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures
Operate effectively in a dynamic environment with tight deadlines
Required qualifications, capabilities, and skills Minimum of 2 year of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required
Excellent verbal and written communication skills and adept at communicating with all levels of the business and technical parts of the organization
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Call Center, Banking or Finance industry

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans