Credit/Collections Analyst

JOB SUMMARY

The Credit & Collections Analyst is responsible for managing assigned customer accounts to ensure timely collection of outstanding balances, reducing credit risk, and supporting cash flow objectives. This role requires balancing strong customer relationships with firm collection practices, monitoring accounts on credit hold, and coordinating with internal teams to ensure accurate and timely order processing.

PRIMARY DUTIES

• Monitor and manage collections for a portfolio of high-volume customer accounts.
• Contact customers regarding past due balances, negotiate payment arrangements, and resolve billing discrepancies in a professional manner.
• Analyze creditworthiness of accounts and recommend credit limits or adjustments.
• Track and manage orders placed on credit hold; release orders when accounts are in good standing.
• Partner with Sales, Customer Service, and Operations to resolve customer issues that impact payments.
• Prepare and maintain accurate records of account activity, collection efforts, and payment status.
• Provide coverage and support for team members during absences.
• Participate in month-end close activities by providing aging reports and collection  status updates.
• Assist with continuous improvement of credit and collections processes to increase efficiency and reduce risk.

EDUCATION & EXPERIENCE

• Associate’s degree in Accounting, Finance, or related field.
• 3–5 years of professional credit and collections experience, preferably in a high-volume environment.
• Strong communication and negotiation skills with the ability to interact effectively with customers and internal stakeholders.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with ERP/accounting systems preferred.
• Detail-oriented with strong organizational and analytical skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.