Restaurant - Dulles International Airport
Position Summary:
To maintain outstanding customer service as per the Brands standards, process sales quickly, accurately, and efficiently, to be comfortable with cash register operations and safeguard company assets. Works in assigned restaurant location as determined by management.
Responsibilities:
Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service- Counts money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Answers all guest questions or finds appropriate answers for guests
- Bags all purchases for each customer
- Performs duties of barista and food preparation as needed
- Ability to accurately enter all orders into the point-of-sale system
- Maintains display items in a clean and orderly fashion
- Offers up-selling opportunities to all guests
- Receives payment by cash, credit card or airline voucher
- Issues all receipts and change due to customers
- Compiles all credit card receipts, airline vouchers, and shift paperwork to turn in at the end of each shift
- Adheres to MCA cash handling policy and procedures
- Communicates customer refunds and complaints to MOD
- Maintains clean and orderly check out areas
- Maintains orderly appearance of register area and supplies stocked
- Weighs items sold by weight to determine prices
- Stocks shelves and other market areas as directed by MOD
- Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers needs
- Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc
- Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
- Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc
- Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
- Sweeps and mops as needed
- Performs other duties and side-work as assigned
Qualifications
Demonstrated pleasant attitude and energy to ensure great customer service- Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
- Ability to process information/merchandise through register system
- Demonstrated ability to learn food and beverage knowledge and participate in training as required
- Ability to work under pressure and multi-task in a fast-paced environment
- Ability to accurately count money and make change
- Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
- Ability to complete all shift-end documentation
- Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
- Ability to maintain a safe and clean restaurant for customers
- Ability to walk and stand for long durations
- Ability to operate all equipment necessary to perform the job (i.e. register, coffee machine, espresso machine, toaster)
- Ability to do moderate to heavy lifting (25 lbs or less)
- Knowledge and adherence to MCA policies and procedures
- Knowledge and adherence to all airport rules and regulations
- Commitment to service of customers, staff, co-workers, and management
- High integrity and honesty, Work Ethic, passion, and commitment
- Ability to work scheduled hours, including weekdays, weekends, and holidays
- Follow through and dependability
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