CRH - Program Manager - Positive Work Culture

Responsible for the oversight and monitoring of the Community Reproductive Health (CRH) program. Provides leadership that guides service delivery and the development of policies and procedures related to all aspects of the CRH program.

• Manages and monitors all CRH activities and ensures quality of services.
• Provides supervision to CRH community navigators.
• Responsible for recruitment and hiring of CRH community navigators.
• Acts as a community liaison between Access Matters, MFHS, and MCC.
• Routinely communicates with the care team at MCC and health care providers through regular meetings.
• Oversees the contract and scope of services with Healthcare partners , in collaboration with the CRH nurse coordinator.
• Prepares and submits all required reports.
• Develops and monitors program budgets and spending.
• Communicates and coordinates with other MCC programs to ensure client continuity of services.
• Facilitates regular staff meetings and conducts individual supervisory meetings.
• Regularly reviews client files and provides feedback to staff.
• Prepares performance evaluations with input from staff.
• Identifies staff training needs and writes yearly training plans.
• May be required to travel the six-county service area.

Other Tasks

• Adheres to the MCC’s security guidelines and ensures the appropriate handling of sensitive information.
• Attends relevant staff meetings to promote communication and execution of goals.
• Completes special projects specific to the function of the department or as needed for the department as directed by the supervisor.
• Other duties as assigned within the scope of position expectations.

Knowledge, Skills, and Abilities

• Understanding of MCC’s mission, goals, and objectives and ability to work independently with a high level of energy and contribute as part of a larger team.
• Knowledge of the concepts and practices associated with community health issues, particularly with pregnant women, prenatal care, parenting and other services for mothers, young children, and their families.

• Ability to travel in and around the Greater Philadelphia region to conduct home visits and community outreach.
• Knowledge of and sensitivity to issues facing the community served.

• Experience in client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
• Demonstrated clinicalsocial work or public health skills.

• Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.
• Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
• Effective and accurate documentation of case notes and client data according to established client management documentation procedures.
• Ability to organize tasks in an efficient manner and follow-up and follow-through with strong attention to detail.
• Proficient with Microsoft Office Suite, ability to operate a computer and use a variety of common software programs a must
• Experience utilizing virtual meeting platforms
• This is a remote position but traveling the six-county service area may be required.

Experience, Education, and Licensure

• Master’s degree in social work, public health, or related field strongly preferred; bachelor’s degree required.
• 2+ years of supervisory experience preferred.
• Valid driver’s license.