Crisis Case Manager C

• Provide crisis intervention assistance to hotel residents that assist with meeting their basic needs, recovery options, and goals towards self-sufficiency, including but not limited to physical, mental, and emotional wellness and other services as necessary.
• Provide victim information to hotel clients, including referrals to the victim assistance/advocacy staff, counseling staff, and housing staff as appropriate.
• Assist with coordinating events, workshops, and programs for clients.
• Assist clients with transportation as needed.
• Review caseloads with case managers; provide guidance and oversight on specific cases as needed.
• Ensure each new client has completed case management within 24 hours of intake and conduct phone calls to each hotel client at least once a day to facilitate goal setting and safety planning.
• Serve as an advocate on-call, on a rotation schedule, for both Non-Residential and Residential programs.
• Maintain accurate documentation and records of case management services and activities.
• Provide crisis intervention assistance to residents and prospective residents.
• Be knowledgeable of community resources; Attend assigned networking meetings monthly.
• Consult the supervisor regarding any critical situations within the department.
• Assist with providing shelter and hotline coverage.
• Other duties as assigned.

• 4-year degree in a related field and 2 years of related experience; or 6 years of evidenced successful experience in a related setting
• Prior experience in management
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crisis situations.
• Understand residential programs and dynamics of communal living.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.
• Must have a clean driving record/ have automobile insurance coverage and, be insurable/ have at least 2 years of verifiable driving experience.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.