Crisis Counselor/Specialist (Crisis Intervention)

Crisis Counselor/Specialist - Full-Time Days & Nights

Be the Lifeline When It Matters Most

Location: Reading, PA
Pay Rate: $23+/hour
Schedule: Full-Time | 3rd Shift 12:00 am - 8:00 am; Tuesday - Saturday
Program: Crisis Intervention Program 

About the Role:

When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support. As a Crisis Counselor, you'll provide essential phone and mobile crisis services—conducting assessments, delivering interventions, and connecting people to life-changing resources. If you're ready for meaningful work where every conversation can save a life, this is your calling.

What You'll Do:

Crisis Response & Assessment:

• Conduct comprehensive crisis assessments and triage for individuals in distress


• Provide immediate crisis counseling via telephone with skill and compassion


• Determine when mobile outreach interventions are needed


• Respond effectively to urgent situations with professionalism and empathy

Intervention & Support:

• Deliver evidence-based crisis interventions following best practice principles


• Provide service referrals and connect clients to appropriate community resources


• Conduct thorough aftercare follow-up contacts to ensure continuity of care


• Collaborate with local police and EMS services to coordinate emergency responses

Clinical Excellence & Documentation:

• Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summaries


• Complete all required insurance authorization documentation in a timely manner


• Prepare clear, concise reports that effectively communicate client needs


• Submit accurate payroll and billing documentation on schedule

Professional Development & Collaboration:

• Build and maintain strong working relationships with clients, families, and community partners


• Participate in agency committees focused on program enhancement


• Engage in ongoing training and professional development activities


• Contribute to internal quality improvement initiatives


• Work collaboratively within your team to ensure seamless crisis services

What We're Looking For:

Required Education (one of the following):

• Bachelor’s degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor)


• Master’s Degree in a behavioral health discipline and three years of experience in a behavioral health setting ( Specialist) 

Required Clearances:

• Pennsylvania Act 33 clearance (Child Abuse)


• Pennsylvania Act 34 clearance (Criminal Background)


• FBI fingerprint clearance


• Verification of exclusion from Medicaid/Medicare Exclusion lists

Essential Skills & Qualities:

• Strong knowledge of crisis intervention principles and behavioral health practices


• Excellent communication skills—both oral and written


• Ability to remain calm and focused under pressure


• Sound judgment and problem-solving abilities


• Compassionate, patient, and professional demeanor


• Valid driver's license and ability to safely operate a motor vehicle


• Ability to work independently with minimal supervision


• Comfortable managing multiple interruptions and shifting priorities

Why Choose This Role?

Make a Real Impact:

• Be the voice of hope for individuals and families in their darkest moments


• Use your skills to prevent tragedy and connect people to healing resources


• Know that your work directly saves lives and strengthens your community


• Experience the profound satisfaction of crisis resolution

Professional Growth:

• Comprehensive paid training in crisis intervention best practices


• Ongoing professional development opportunities aligned with your career goals


• Supportive supervision and clinical coordination


• Work within established ethical standards and evidence-based practices


• Opportunity to participate in program development and quality improvement

Supportive Work Environment:

• Join a team that values integrity, teamwork, and collaboration


• Work for an organization committed to diversity and inclusion


• Access to clinical supervision and peer support


• Clear policies and procedures to guide your work


• Recognition for your dedication and impact

Comprehensive Benefits:

• Paid training provided


• Employee recognition programs


• Referral bonus opportunities


• Discount programs through "Tickets at Work"


• Comprehensive paid training program


• Ongoing professional development


• Tuition reimbursement options available


• Pathways to leadership roles


• Medical, Dental and Vision Benefits 

Physical Requirements:

This position requires:

• Ability to communicate clearly via telephone


• Ability to safely drive a motor vehicle for mobile crisis responses


• Ability to sit for extended periods during phone-based crisis work


• Proficiency with computers and documentation systems


• Ability to work with frequent interruptions


• Full awareness of environmental stimuli


• Strong reading, writing, and typing skills

Perfect For:

• Mental health professionals seeking crisis intervention specialization


• Recent graduates passionate about emergency behavioral health


• Experienced counselors ready for high-impact work


• Individuals with strong interpersonal skills and emotional resilience


• Those who thrive in fast-paced, unpredictable environments


• Professionals committed to serving vulnerable populations

Ready to Become a Lifeline?

Join our crisis intervention team and use your skills where they matter most. Every call is an opportunity to make a difference. Every intervention is a chance to guide someone toward hope and healing.

Apply today and start your journey in one of the most meaningful careers in behavioral health.

Learn more about career opportunities: https://chimes.org/Careers

Holcomb Behavioral Health Systems is an equal opportunity employer committed to diversity and inclusion.

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