Crisis Intervention Specialist

Northwest Human Services is a non-profit Federally Qualified Health Center (FQHC) and has been a leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

CRISIS INTERVENTION SPECIALIST

Location: Salem OR 97304

Night Shift Differential: $2.50

Sign-on Bonus: (night shift) $1000 (Internal candidates that are currently employed here at NWHS are not eligible for a sign-on bonus.)

Referral Bonus: (night shift) $500 (Referral bonus’ expire at the close of this job posting)

Northwest Human Services (NWHS) is seeking compassionate and dedicated individuals to join our Crisis & Information Hotline Team. This vital role within our 24/7 program offers immediate crisis intervention, resources, and support to individuals in urgent need. If you’re passionate about mental health, excel in fast-paced environments, and are eager to make a meaningful difference in your community, this position may be a perfect fit for you.

As a Crisis Intervention Specialist, you’ll play a key role in helping individuals navigate some of their most challenging moments. By providing immediate, life-affirming support, you’ll empower clients to regain stability and connect them to critical mental health resources and services.

Shifts: Shifts are determined by call volume trends and operational needs. 

Shift Types: This position is part of a 24/7 program, and coverage is needed across all hours. Shifts may include:

• Day Shift: 8:00 AM – 4:00 PM


• Swing Shift (Afternoon/Evening): 4:00 PM – 12:00 AM


• Night Shift (Overnight): 12:00 AM – 8:00 AM


• Weekend and Holiday Shifts as needed


• On-Call or Rotating Schedules may apply based on team needs

YOUR ROLE: 
Crisis Intervention Specialists provide 24-hour crisis intervention, suicide prevention, risk assessment, and brief supportive counseling over the phone to clients who are experiencing emotional distress, suicidal ideation, and/or seeking information on available mental health services. The Crisis and Information Hotline answers all calls made to 988 in Marion and Polk counties and acts as after-hours crisis support for multiple community partners. Crisis Intervention Specialists provide crisis intervention, risk assessment screening, safety planning, follow-up support, and advocacy based on client's assessed needs. Candidates must be eligible to obtain/maintain a QMHA-R level certification. (Certifications - MHACBO)

QUALIFICATIONS:

• Bachelor’s degree in social work or behavioral health sciences field, or combination of at least three years relevant work, education, training, or experience.


• Demonstrated ability to work effectively as a member of an integrated team.


• Demonstrated ability to use appropriate problem-solving and decision-making skills while working with individuals who may be very escalated or experiencing acute crisis.


• Understanding of Trauma-Informed Care models.


• Demonstrated ability to practice self-reflection

JOB REQUIREMENTS:

• Work some holidays and weekends.


• Remote work may be required, but this is not a fully remote position. 

• Due to the nature of the position, there are no scheduled lunch breaks. As a 24/7 program, the role requires flexibility in managing breaks and meals during shifts. Employees are expected to remain on-call for client support throughout their shift.

ABOUT OUR CRISIS & INFORMATION HOTLINE: 
Our Crisis & Information Hotline operates 24 hours a day, 7 days a week, 365 days a year. Our goal is to foster the life-affirming part of each caller and to empower them to maintain or improve their quality of life. The Hotline is a member of the National Suicide Prevention Lifeline, and is accredited by the American Association of Suicidology, meaning we are held to the highest national standards for suicide intervention services.  Learn more about our Hotline here: http://www.northwesthumanservices.org/Hotline.html

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision


• Group Life: Short-Term & Long-Term Disability 100% paid by employer


• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match


• Flex Spending Account


• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows


• 7½ paid holidays each year + 2 paid floating holidays


• Continuing Education & Training Benefits


• Employee Healthy Living Program – Gym Membership & Smoking Cessation

TO APPLY:

To join our team please visit our website Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: [email protected] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.