Crisis Intervention Technician - Behavioral Health/Days

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

This is an incredible opportunity to join an innovative, trauma-informed team of behavioral health professionals where you can offer recovery, resilience, and hope so individuals in our community live their best lives. Full-time crisis intervention technician positions are available in our inpatient behavioral health unit at the Upper Chesapeake Health Inpatient Behavioral Health Pavilion in Aberdeen, Maryland.

Under the supervision and/or direction of the Nurse Manager or Charge Nurse, monitors patient care activities and the environment to maintain the therapeutic milieu and safety for an adult population of psychiatrically ill patients on the behavioral health unit. Patients range from age 18 years and older.

• Develops and promotes a constructive/positive atmosphere within the behavioral health inpatient unit for patients and team members through interaction and engagement.
• Provides a visible deterrence for potentially violent and emotionally distraught patients by utilizing therapeutic rapport and if necessary, the least restrictive physical intervention required as per CPI techniques.
• Responds quickly and effectively to emergent and non-emergent situations. Utilizes knowledge and prior training of handling aggressive patients to assist team members in safely managing patients, according to policy.
• Communicates observations and pertinent information to the RN regarding patients’ physical and mental changes, including age-specific and cultural needs.
• Participates in team huddles and handoff report. Works closely with BH team members via communicating regarding patients’ escalation triggers and potential for violence.
• Actively participates in team debriefings after physical intervention of patients.
• Demonstrates compliance with patient safety protocols. Safely transports, transfers, and ambulates patients using appropriate body mechanics.
• Demonstrates interpersonal skills appropriate to the age/developmental stage of patients, visitors and team members.
• Decreases the emotional, physical, and mental stress level of a situation using verbal and non-verbal de-escalation techniques.
• Completes all required training, participates in Department meetings, and functions as part of the BH team.
• Performs other duties, as assigned.

Education & Training:

• High school diploma required.
• Associates/bachelor’s degree in a related field preferred.

Work Orientation & Experience:

• Previous experience in a behavioral health and/or law enforcement setting preferred.
• Must complete Crisis Prevention Institute (CPI) training upon hire.

Skills & Abilities: 

• Interact and verbally de-escalate patients in crisis.
• Work well under pressure during crisis situations.
• Follow instructions provided in written/oral format.
• Effectively function as a member of the multi-disciplinary team.
• Demonstrate maturity, tact, sound judgement and sensitivity to patients regardless of their level of functioning.
• Respond to psychiatric emergency situations appropriately, utilizing CPI, as needed with physically aggressive patients.
• Effectively convey verbal and written information.
• Understand and respect the importance of patient privacy and confidentiality.
• Manage time and multi-task effectively, setting appropriate priorities. 
• Develop and promote a constructive/positive atmosphere within the work area by demonstrating the ability to maintain cooperation with and assist fellow team members.

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Full-Time, Days
• Pay Range: $18.57-$25.99
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].