Crisis Services Technician - Crisis Services Unit

Compensation: $18.75 - $28.13 / hour (Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.) 

The Impact You Can Make
As a Behavioral Health Services (BHS) Technician or Crisis Services Technician, you are the heartbeat of our therapeutic environment. Working under the guidance of licensed nursing staff, you will provide vital, hands-on care to individuals navigating acute mental health challenges, substance use disorders, and developmental disabilities. This unique role allows you to make a profound difference by blending essential medical support with empathetic, trauma-informed advocacy in our secure Inpatient Behavioral Health Unit and brand-new Crisis Stabilization Unit. 

Team Impact 

The Crisis Center operates in a fast-paced environment as it is an outpatient unit located in our state-of-the-art Emergency Department. Responsibilities include supporting intake processes, safety procedures (such as contraband and body checks), and assisting with patient flow. Care is more immediate and triage-based, with patients receiving initial treatment and stabilization while awaiting a full crisis evaluation.

Why Choose Glens Falls Hospital?

• Paid Specialized Training: Receive fully compensated, gold-standard crisis prevention and clinical orientation certifications (including CIT and BLS) upon hire.
• The Ideal Stepping Stone: Gain highly coveted, hands-on patient care hours perfect for individuals pursuing advanced degrees in Social Work, Psychology, Mental Health Counseling, or Nursing.
• Comprehensive Clinical Exposure: Gain diverse skills by cross-training in both acute inpatient care and emergency psychiatric crisis settings, working with all age groups from pediatric to adult populations.
• Diverse Population Experience: Gain invaluable skills working with both voluntarily admitted and acute patients across all age groups, including pediatric populations.
• A Supportive Environment: Benefit from structured on-the-job training, mentorship from licensed professionals, and a clear pathway for internal career growth. 

How You Will Fulfill Your Potential (Responsibilities) 

Patient Care & Therapeutic Support

• Build trusting relationships with patients that emphasize personal recovery, resilience, and emotional regulation.
• Deliver trauma-informed care that minimizes restrictive measures and empowers patients to participate in their treatment plans.
• Assist and teach patients with daily living activities, personal hygiene, and nutritional tracking.
• Facilitate therapeutic group activities, holiday celebrations, and movie nights in partnership with programming directors. 

Clinical & Technical Assistance

• Perform core medical tasks, including taking vital signs, blood glucose checks, lab specimen collection, 12-lead EKGs, and phlebotomy (blood draws).
• Manage patient intake workflows, including charting, inventorying personal belongings, and orienting new patients to the unit.
• Observe and document patient behaviors, providing clear, timely written and verbal updates promptly to the Registered Nurse regarding any status changes.
• Support the unit by completing basic clerical tasks and escorting patients to off-unit activities. 

Safety & Crisis Intervention

• Maintain unit safety and security by conducting safety rounds, room checks, video monitoring, and contraband searches.
• Provide direct visual observation for high-risk patients to ensure the safety of both patients and staff.
• De-escalate tense situations, patient aggression, or behavioral crises using hospital-approved verbal and physical techniques.
• Apply, monitor, and remove patient restraints only when necessary, strictly adhering to physician protocols and safety guidelines. 

What You Bring (Qualifications)

• Education
  • High School Diploma or GED required;
  • Associate or Bachelor’s degree in Human Services, Psychology, Sociology, or a related behavioral field is strongly preferred
• Experience:
  • 1–2 years of healthcare, patient care, or mental health experience is preferred, though a passion for compassionate care is our top priority.

o   OPWDD experience or training highly desired

• Certifications: Basic Life Support (BLS), Crisis Intervention Team (CIT), and NAPPI certifications are required and fully provided by the hospital during your comprehensive onboarding process.
• Core Capabilities: Excellent communication skills, strong conflict de-escalation abilities, and a dedicated comfort level working with diverse populations in high-acuity medical environments.