Crisis Supervisor

Title: Crisis Supervisor
FLSA Status: Full-Time, Exempt
Pay Range: $87,125-102,500
Reports to: Crisis Services Director
Location: Basalt, Colorado

Job Summary: The mobile crisis response team provides a 24-hour service, covering Aspen to
Parachute, Colorado. The crisis supervisor is responsible for providing direct clinical services,
clinical and administrative supervision, clinically relevant training to staff, and crisis-based data
collection while assisting the crisis services director with program management.

Duties and Responsibilities:
● Exemplifies professionalism, respect, and fosters open communication between different
pillars of the Aspen Hope Center and community partners.
● In coordination with the crisis services director, the crisis supervisor typically works a five
day per week schedule
● Unless otherwise required by the crisis services director, the crisis supervisor works from
an AHC office two days per week. The other days may be covered from a remote location,
so long as the clinician is within AHC’s response boundaries, from Aspen to Parachute.
● Steps into any crisis clinician role to support, expedite or supplement crisis processes
including, but not limited to, evaluations, crisis intakes, case management, fatality
response, debriefs and processing groups
● Acts as a licensed-clinician-on-call (LCOC), at minimum, two 24-hour shifts each week and
additionally as needed.
● Flexes Supervisor schedule to accommodate staffing needs, including occasional weekend
coverage.
● Assists in crisis coverage as scheduling needs dictate.
● Attends crisis clinician meetings and serves as the facilitator when the crisis services
director is unavailable
● Provides in-person clinical and/or administrative supervision 1-2 hours per month, per
clinician, in accordance with respective licensure requirements
● Documents clinical and/or administrative supervisory notes in EHR database within one
week of interaction
● Participates in the creation and implementation of performance improvement plans (PIP)
alongside the crisis services director
● Assists crisis services director in the implementation of policies, procedures and operations
which reflect best practices and comply with state and federal regulations
● Staffs cases with clinicians and provides guidance on course of action during scheduled
supervisor hours and LCOC shifts
● Works with the crisis services director to provide data to partner agencies as needed
● Regularly interfaces with community partner agencies and first response partners as a point
of contact
● Attends monthly touchpoint meetings with community partners such as Valley View
Hospital, Grand River Hospital, Solari, Garfield County Suicide Prevention Coalition, etc.
● Develops and makes available any resources for staff that will further develop their skill set
and/or increase their knowledge for their position
● Attends weekly school/crisis leadership meeting to ensure safe care coordination and
transitions of students/clients
● Understands crisis contract obligations and ensures staff maintains compliance
● Assists in interviewing potential crisis clinician candidates

Revised 2/26/26

● Main point of contact for crisis staff for same-day scheduling and shift changes (i.e. calling
off shift)
● Responsible for finding shift coverage when crisis staff members call off work
● Provides crisis-related training to newly hired crisis staff in coordination with Crisis Training
Specialist
● Works alongside the quality assurance and risk manager to ensure clinical documentation
and paperwork meet expectations for auditing requirements and contractual obligations
● Completes chart auditing and signs off on clinical documentation for clinicians, as needed
● Completes all clinical documentation for shift activity and enters into the EHR prior to
ending a shift. If a shift spans more than 24 hours, documentation for the day must be
completed before the next business day.
● Supports clinicians in developing professional relationships with community partner
agencies
● Acknowledges and adheres to all policies and procedures of Aspen Hope Center
● Begins the daily communication for the on-coming shift and facilitates shift passdown each
morning
● Point of contact for scheduling meetings and presentations with crisis team and community
partners (including ridealongs with first responders or sit-ins)
● Completes additional job related tasks as assigned by the crisis services director
Meetings, Supervision, Workshops
● Attends a minimum of 10 regular crisis team meetings in a calendar year. Meetings will be
attended in person unless there is approval from the crisis services director to attend
virtually.
● Collaborates regularly with the crisis services director to ensure consistency across the
crisis team by written communication in supervisory passdown.
● Establishes and maintains strong interagency relationships including first response
agencies, local mental health professionals, human service agencies, and psychiatric
facilities throughout the state.
● Annually, represents AHC at minimum one community/ in-house event, where AHC hosts
the event or is invited to attend, determined in collaboration with their direct supervisor
● Participates in four AHC workshops annually.
● Service on one AHC Committee is encouraged
● Completes additional trainings, assigned by crisis services director, based on program
needs and availability.
● Participates in Aspen Hope Center’s bimonthly (once every two months) Supervisor
Training Session

Work Environment:
This position requires occasional 24-hour shifts as part of the mobile crisis response team.
Clinicians provide assessment, intervention, and stabilization services in diverse community-based
settings. Regular travel in mountain terrain and winter weather conditions is expected. Clinicians
must be able to safely operate their personal vehicle in snow, ice, and variable visibility. There may be extended periods of standing, walking, and sitting. Work may involve exposure to high-stress and emotionally charged situations, to include interactions with high acuity individuals who may present as agitated, unpredictable, or combative. The clinician must demonstrate the ability to maintain therapeutic composure, exercise professional discretion, apply de-escalation techniques,and uphold safety for self and others in all environments. Emotional resilience, strong clinical judgment, and the capacity to function effectively under pressure are essential to success in this role.

Knowledge, Skills, and Abilities:
● Knowledge, education, training, skills and experience in a multi-disciplinary approach to
physical and mental health
● Excellent communication skills including diplomacy, tact and effective bedside manner
● Excellent verbal and written communication skills
● Ability to display non-judgmental attitude
● Ability to maintain composure, remain solution-focused and respectful in all interactions
with staff, coworkers, vendors and clients
● Knowledge of DSM 5 diagnoses and symptoms
● Excellent problem-solving and conflict-resolution skills
● Knowledge of local and agency resources for referrals
● Skilled at assessing level of suicidality in individuals who present for help
● Ability to engage effectively with individuals from diverse backgrounds, adapting
communication and service delivery as needed
● Skilled in basic computer operations
● Ability to establish priorities, work independently, and proceed with objectives without
supervision
● Ability to maintain boundaries with clients, practitioners, agencies, community members
● Ability to uphold confidentiality and discretion at all times, adhering to the US Dept of Health
and Human Services minimum necessary standard when disclosing and requesting public
health information
● English/Spanish bilingual abilities preferred

Requirements and Credentials:
● Master’s degree in counseling, psychology, social work or related field required
● Colorado registration with DORA and licensed to practice independently (without clinical
supervision) in the state of Colorado (LCSW, LPC preferred)
● Colorado’s Behavioral Health Administration Crisis Professional Curriculum completed
● 3+ years of experience in a mental health setting or crisis intervention
● 3+ years of experience in crisis role or proficiency in trauma and suicide assessments
preferred
● 3+ years of experience in case management and crisis planning preferred
● 3+ years mobile crisis experience preferred
Benefits for full-time employees:
● Competitive pay based on experience and credentials
● Opportunities for continuing education, supervision, and professional development
● Supportive and collaborative team environment
● Paid time off
● Medical, dental and vision insurance available
● 403b retirement plan with discretionary employer match
● Employee Assistance Program
● Annual employee wellness reimbursement
● Annual professional development reimbursement

This job description is not an employment contract, nor is it intended to show every detail of the duties andrequirements of the job. The job description is intended to provide a listing of primary responsibilities andtasks. The job description may be augmented by performance expectations and additional duties, which may be assigned either in writing or verbally at any time by management. 

It is the established policy of Aspen Hope Center to provide equal employment opportunities to all qualified persons. We prohibit unlawful discrimination against applicants or employees on the basis of age, 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Equal employment opportunity includes, but is not limited to, employment, training, promotion, demotion, transfer, leaves of absence, and termination.