Crisis System Coordinator

TITLE: Crisis System Coordinator

Pay Type: Salary

COMPENSATION: 

• Base: 53,000 

• Mid-point: 63,000 

• Max: 72,000 

REPORTS TO: Crisis System Senior Manager

ORGANIZATION SUMMARY: 

Housing Forward is a backbone organization that leads to the development of an effective homeless rehousing system. In partnership with 100+ public, private, and nonprofit institutions, we make the experience of homelessness in Dallas and Collin Counties rare, brief, and non-recurring. 

Housing Forward believes that effective solutions to homelessness are created with communities historically impacted by the systems we are attempting to transform. We strongly encourage applications from people who are representative of the culturally and ethnically diverse communities we work with. This includes people who have experienced homelessness. 

POSITION SUMMARY:  

The Crisis System Coordinator supports the implementation of the All Neighbors Coalition Crisis System. This includes General Outreach, Encampment Outreach, Accelerated Shelter Placements, and Complex Needs response. This role provides day-to-day coordination of crisis system activities, serves as a lead for encampment-focused outreach teams, and acts as the central coordinator for individuals with high-acuity, complex needs within the homeless service system.  

The Crisis System Coordinator maintains system-wide tracking tools, facilitates recurring coordination calls and case conferences, and supports cross-system collaboration with internal teams and external partners, including behavioral health providers, medical teams, hospitals, jails and prisons, and housing partners. The role is focused on driving progress by reducing barriers and accelerating movement toward permanent housing or, when appropriate, permanent institutional care. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

Accelerated Shelter Placements 
Supports and coordinates accelerated shelter placement efforts by collaborating with outreach teams and shelter providers to identify eligible individuals, facilitate referrals through the Coordinated Access System, and troubleshoot barriers to placement. Ensure timely communication, documentation, and follow-through to move individuals quickly into appropriate shelter settings. 

Encampments and Coordinated Outreach 
Provides day-to-day coordination of General and Encampment Outreach efforts and serves as a lead support for outreach teams working in encampment settings. Coordinates daily outreach activities, communicates priorities and updates, and works closely with external partners to resolve issues in real time. Serves as a liaison between outreach teams, the Housing Forward Landlord Engagement Team, and Housing Case Managers to support encampment decommissioning and accelerate housing placements. Maintains accurate, real-time data in Coordinated Outreach tracking tools, including encampment By-Name Lists, and provides regular progress updates to leadership. Supports planning and implementation of encampment decommissioning through preparation for coordination, workgroup, and leadership meetings. 

Complex Needs Coordination 
Coordinates the Complex Needs process within the homeless service system by maintaining a dynamic list of individuals with high acuity needs and tracking progress toward permanent housing or, when appropriate, permanent institutional care. Facilitates recurring multidisciplinary coordination meetings with behavioral health, medical, justice system, outreach, and housing partners to identify barriers, assign action steps, and drive accountability. Aligns partners, escalates unresolved challenges, and ensures consistent communication to support sustained progress for each individual. 

The role participates in CAS Team meetings, leads or co-facilitates outreach, encampment, and complex needs coordination meetings, and attends Continuum of Care workgroups as required. All work is grounded in a commitment to best practices in crisis response.

KNOWLEDGE AND SKILLS: 

• Working knowledge of crisis system, unique needs of high acuity clients, and abilities to navigate across multiple systems 

• Familiarity with homeless service system partners, including outreach teams, shelter providers, housing navigation, behavioral health, medical, and justice system stakeholders 

• Strong coordination and facilitation skills, including the ability to lead multidisciplinary meetings, manage action items, and drive follow-through 

• Ability to maintain accurate, real-time data in tracking and project management tools, including By-Name Lists and case coordination logs 

• Proven problem-solving skills with the ability to identify and resolve barriers with a lens of positivity and collaboration  

• Strong organizational skills and attention to detail while managing multiple priorities and time-sensitive work 

• Effective written and verbal communication skills, with the ability to convey updates and priorities with an appropriate sense of urgency that translates to progress 

REQUIREMENTS: 

• 2 Years or more with experience in human services related work or another related field. 

• Must have reliable transportation, valid state-issued driver’s license, and car insurance. Please note that local travel is expected to be frequent for this position.  

• Must be flexible to work at different sites as scheduled. 

• Must be able to lift objects that weigh up to 25 lbs. 

WORK SCHEDULE 

Housing Forward considers normal hours of operation Monday – Friday from 8:00am-5:00pm. Some night and weekend meetings might be required to meet the needs of partner agencies or to represent Housing Forward at community meetings.  

Employees are able to work both remotely and in the office. Current Housing Forward guidelines state that employees must work at least 3 days per week in the office, but this is subject to change.  

COMPENSATION: 

• The salary for this position is $53,000 – $72,000. 

• Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. Housing Forward has MLK Jr., Juneteenth, and Election Day as Days of Service.  

• This position is eligible for employer-provided benefits including:  

• Housing Forward pays 90% of employee Medical, Dental, and Vision insurance and 50% of Family Medical, Dental, and Vision insurance.  

• Housing Forward provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance  

• Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.  

For additional questions about the position, please contact Rebecca Hickom (Director of CAS) ([email protected])