Crisis Worker

$2,500 SIGN ON BONUS

SUMMARY

The Crisis Intervention Worker provides immediate, short-term assistance and support to individuals experiencing emotional, mental health, or situational crises. The role involves assessing risk, de-escalating situations, ensuring client safety, and connecting individuals with appropriate services and long-term support.

JOB DUTIES

Respond promptly to individuals in crisis via phone, in-person at their location, or at walk-in office at Meadville Medical Center.

Conduct risk assessments including suicide and violence risk.

De-escalate volatile or high-stress situations using trauma-informed and client-centered approaches.

Develop safety plans and offer coping strategies for individuals in distress.

Make referrals to mental health, medical, legal, or housing services as needed.

Collaborate with police, emergency services, shelters, hospitals, and community agencies.

Document all interventions, assessments, and referrals within the time frame of the call and accurate manner.

Communicate assessment findings to the psychiatrist on call. 

Provides hand off of care to the Emergency Room staff, IPMH unit staff or next care provider

Participate in team meetings, supervision, and ongoing professional development.

Maintain call data by entering required information into the data base at the end of each shift.

Maintain and update community resource list.

Complete mandated trainings.

Provide all required documentation for personnel file.

Complete an End of Shift Report to be emailed to all MMC Crisis staff.

Performs other duties as assigned.

MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Degree in Social Work, Psychology, Counseling, or a related field. Previous experience in crisis intervention, mental health, or social services is strongly preferred.

Strong communication and active listening skills.

Ability to work under pressure and make quick, sound decisions.

Knowledge of trauma-informed care, mental health conditions, and community resources.

Certification in First Aid/CPR and Nonviolent Crisis Intervention (NVCI) is an asset.

Flexibility to work evenings, weekends, and on-call shifts, if required.

Current BLS Healthcare Provider card.

 WORKING CONDITIONS

Responds to the need for assessment of persons in crisis within Crawford County.  Includes public and private settings, often at private residences or shelters.  Subject to certain patient care activities and exposure to communicable diseases. May be exposed to potential hazards such as chemical wastes, body wastes, fluids and other possible infectious material.

Subject to unpredictable actions of persons in crisis.

A large part of work time consists of driving, standing or walking.

Subject to certain distasteful patient care activities and exposure to communicable diseases.

May be exposed to potential hazards such as chemical wastes, body wastes, fluids and other possible infectious material.

May be scheduled overtime, weekend and/or holiday hours.

May involve exposure to high-stress situations and emotional trauma.

Support is available through clinical supervision and debriefing processes.

DISCLOSURE

MMC commits to review, under the intent of this standard, and in coordination with medical professional opinion’s and physical demands job analysis performed by certified professionals, an individual’s ability to be reasonably accommodated within the role they are responsible and qualified to perform.

MMC is committed to complying with the Americans with Disabilities Act (“ADA”) and providing equal opportunity employment for qualified persons with disabilities. All employment practices and activities are conducted on a nondiscriminatory basis. Meadville Medical Center will follow any state or local law that provides individuals with disabilities greater protection that the ADA.

Every effort has been made to make your job description as complete as possible. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific tasks does not exclude them from the position if the task is similar, related, or is a logical assignment to the position, or is imperative for patient care and to meet emergency situations.