We are looking to hire a driven CRITICAL INCIDENT MANAGER to join our stellar team at Yochana IT in Plano, TX.
Growing your career as a Full-Time CRITICAL INCIDENT MANAGER is a terrific opportunity to develop vital skills.
If you are strong in problem-solving, presentation and have the right commitment for the job, then apply for the position of CRITICAL INCIDENT MANAGER at Yochana IT today!
- Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks
- Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate immediate attention from all required parties
- Authorize any IVR message updates for Service Desk
- Work with all stakeholders to identify the workaround or resolution for the Incident
- Set expectations of all stakeholders about the timelines and permissions required for the resolution
- Send Periodic updates to the stakeholders (and if required, to the customers) through Service Desk, until the Incident is resolved
- Initiate Emergency Changes if required, mobilize cross functional teams, External Vendors and obtain approvals for the mitigation actions from all stakeholders
- Retain the Technical Observation Post (certain ad-hoc individuals who observe the service after the Incident is resolved) in order to insure that the resolution has actually resolved the Incident and that the Services have returned to their normal state
- Open Problem Tickets as per Problem Management Policy and Procedures
- Document in retrospect, the actions taken, learning and approvals in the service Management tools
- Document the new knowledge learning and any other recommendations in a Critical Incident Report and submit the report to the audience in line with the Critical Incident Management procedures.
Benefits of working as a CRITICAL INCIDENT MANAGER in Plano, TX:
● Learning opportunities
● Advancement opportunities
● Competitive salary
No CV Required
How to get there?
Your email job alert is now active!