CRM & Commercial Solutions Lead – Pharma

The CRM & Commercial Solutions Lead will drive the strategy, deployment, and optimization of CRM and connected commercial platforms across the Japan organization.

This role will act as the local owner of the CRM ecosystem, partnering closely with business and global technology teams to deliver scalable, compliant, and business-aligned commercial solutions. The position will play a key role in a large-scale CRM transformation initiative involving platform migration, stakeholder management, data integration, and omnichannel enablement.

Key Responsibilities

• Lead and manage CRM and commercial platform initiatives across Japan
  


• Support the transition to next-generation CRM solutions and connected technologies
  


• Partner with commercial, medical, and digital teams to align business needs with global platform standards
  


• Collaborate with global IT/DT teams, external vendors, and implementation partners
  


• Drive platform adoption, localization, enhancement planning, and business value realization
  


• Lead project and program management activities including roadmap planning, delivery oversight, and stakeholder coordination
  


• Define and support platform architecture, integrations, and data flow alignment
  


• Ensure governance, compliance, and operational consistency across systems and processes
  

Requirements

• 5+ years of experience in CRM, commercial technology, or digital transformation
  


• Experience with CRM and commercial platforms such as Veeva CRM, Salesforce ecosystem, Power BI, GA4, SFMC, or related technologies
  


• Strong stakeholder management and cross-functional communication skills
  


• Experience managing transformation projects, platform migrations, or enterprise technology initiatives
  


• Business-level Japanese and English proficiency
  

Preferred Background

• CRM platform ownership or commercial technology leadership experience
  


• Experience working within global and local matrix organizations
  


• Understanding of omnichannel engagement and commercial excellence initiatives
  


• Experience coordinating external vendors and implementation partners
  

Benefits

• Clear career path into people management
  


• Flexible working hours (flextime system, no fixed core hours)
  


• Hybrid setup – office presence 2-3 times per week (Tokyo)