CRM Business Analyst

• Analyzes user needs, business processes, pain points, and system capabilities to automate or improve existing systems.
  
• Elicits requirements using JAD sessions, interviews, document analysis, surveys, use cases, competitive product analysis, and workflow analysis.
  
• Transforms elicited information into business and functional requirements, use cases, and user stories.
  
• Develops software requirements specifications, wireframes, and mockups using standard templates and clear, concise language.
  
• Manages the requirements specification following establishment of the requirements baseline.
  
• Verifies fulfillment of all requirements, including post -implementation enhancements.
  
• Acts as a mentor to peers and colleagues, disseminating business analysis best practices.
  
• Proactively seeks training opportunities to maintain and expand business analysis expertise.
  
• Utilizes TEA tools such as Jira and Modern Requirements to manage change control and track requirements status.
  
• Provides dedicated support for the implementation of the agency's CRM project, ensuring requirements are captured, managed, and fulfilled to meet program and stakeholder needs.
  

Requirements

• 8 years of experience eliciting requirements from interviews with customers and creating well -written system requirements.
  
• 8 years of experience with software development life cycles (SDLCs).
  
• 8 years of business process re -engineering and software process flow improvement experience.
  
• 8 years of experience developing user stories and use cases that conform to business analysis best practices.
  
• 8 years of experience designing mockups and/or wireframes that conform to UX best practices.
  
• 5 years of demonstrated strong communication and facilitation skills.
  
• 5 years of demonstrated strong writing and organization skills.
  
• 5 years of documented work experience with the issue tracking software Atlassian Jira.
  

• 3 years of CRM domain expertise with a strong understanding of CRM workflows, data models, and user needs.
  
• 3 years of documented experience working with TEA or any federal, state, or local government agency.
  
• 2 years of demonstrated experience with the Texas charter school application, authorization, or renewal process.
  
• 1 year of certification in Business Analysis (e.g., CBAP, PMI -PBA) or Agile methodologies (e.g., Certified Scrum Master).
  

• Local candidates only; Must live within 50 miles of the Austin, Texas work location.
  
• May occasionally require evening, weekend, or holiday work as pre -approved.